Why shop with OzSupply?
Our team will help you to have a smooth and trustworthy online shopping adventure on eBay. Here you can get only best quality items approved by our quality guarantee.
Pick up:
All items can be picked up
Collection available from our VIC warehouses at Dandenong South. Mon-Fri 9am-5pm (excl. public holidays)
NOTE: New ebay policy means we cannot send collection address or phone number in messenger unless the item has been sold on our eBay store.
Please follow these steps:
1. Add item to your ebay shopping cart
2. Click commit to purchase
3. Select local pick up option
We will see the order come through and contact you to advise our collection address.
Multiple Items:
We combine all your items into one shipment to save you money on postage. Please contact us for a postage quote if you're after multiple items
Bulk purchase deals:
If you are a builder, developer or DIY enthusiast and have a bulk purchase requirement for more than is currently shown, please contact us to find out more about our bulk purchase deals.
Feedback:
Our commitment is to preserve the highest standards.
If for any reason you are unhappy with your purchase, let us know before leaving feedback and we will do our best to resolve any problems with your purchase.
Business hours (AEST):
Mon. - Fri. 9 am to 5 pm
Any questions received out of these hours will be answered the next working day
We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply to your emails immediately.
Return Policy
At OzSupply we are committed to offering you a safe and pleasant shopping experience.
OzSupply offers a 7 Day Change of Mind Policy. With a 25% restocking fee + return shipping fees, you have the option to return any unopened, unused item in its original packaging that you bought from OzSupply for any reason within 7 days of receiving the item.
Please do not return the product to us without prior consultation – credit will not be given in this case.
If your item is faulty or we have sent you something different to what you ordered, please return it to us within 30 days and we will give you a full refund or replacement.
If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.
If you receive your product and it has been damaged during shipment, please email us at right away. Include a description of the damages, and include pictures if possible. Any damage from shipping must be reported within 3 business days of receipt of the product.
To file a claim or contact our friendly Customer Service staff at the Help Centre for further assistance. Statutory consumer guarantees also apply under Australian Consumer Law..