------------------------------- Terms of Sale Home Leisure Stores is committed to providing each customer with the highest standard of customer service. If something goes wrong, however small, we really want to hear from you. We will try our best to resolve any issues, quickly and professionally. Your communication will help us improve our service. Contacting us Please use the Ebay ?Contact Seller? link. We answer all questions within 24hrs, most questions are answered within a hour Couriers: We usually offer three methods of postage; ECONOMY estimated 3-5 working days, and 1st Class 1-2 day delivery, and NEXT DAY. Allow extra time for highlands & remote locations. For large items where we use a courier, extra shipping cost will incure for Highland and off Mainland UK. Please contact first for details Item not received Most items are received within 3-5 working days. If you have still not received your order within 7 working days, please contact us, and we will follow it up for you. If a item which is being delivered by couriers is late, please contact us if it is more than a day late and we will follow it up for you. We do upload all courier tracking numbers to order details Cancellations & Returns: Orders can be returned by prior arrangement only, for a full refund less postage, unless otherwise stated. Where we have made a mistake, or the item is faulty, we can pay the return postage. Faulty items MUST be returned within 14 days. After this time, we cannot offer any guarantee. We reserve the right to cancel any orders, for any reason, including if we suspect fraudulent activity. Feedback: Our system automatically leaves positive feedback, on receiving feedback. Remember, if there are any problems, do please contact us before leaving anything less than 5 stars. |