AOS International (Trading as Seekit) is a Registered Australian Company based in Brisbane.

We source our product from all over the world, we strive to bring in only the best quality product at the best price for our customers in Australia.

We have a wide range of products including consumer electronics, computers, household products, kitchenware, tools, food and beverages and more.

We are also one of very few Authorized "Asian Pacific Region" Xiaomi, Mi, 360 Re-seller as well as service center. Therefore, our buyer can rest assured when buying from us. We offered best price, best service and turnaround time for the product we sell. Find out more with Seekit today!

Payment

PayPal is preferred and we also accept Bank transfers and all major credit cards through PayPal.

If you are making a bank transfer, please leave your exact eBay user name as a reference (otherwise your payment will not be identified and a delay in shipping may occur).If you forget to leave you user ID as reference please email us a print screen of the payment or tell us the date and time of payment, amount paid and name of account which payment is coming from.

Contact US

Online support is available Monday to Friday 9am-6pm.

If you have any queries, please feel free to contact us via eBay or email

For pick up please contact us on prior pick up. Our warehouse is located in Acacia Ridge, Brisbane 4110. Pick up hours are Monday to Friday 10am to 5pm and Saturday by appointment only.

All items are dispatched from our warehouse in Brisbane, Australia.

We offer free shipping to all our items unless otherwise stated. The shipping fees we charge include postage and handling fees. A tracking numbers will be provided via eBay once your order has been dispatched.

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier is depending on the size and weight of each item and the delivery location.

Delivery time shown on product listing is an estimate given to us by the courier service and actual delivery time may vary. We try our best to work with courier service to provide most accurate delivery time but many factors may case delivery time to vary.

Postage and handling fees are calculated based on the weight and size of each product. Hence, discounts on freight costs are not available.

Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

Some products may be dispatched in more than one carton.

We only dispatch to addresses within Australia.

We aim to dispatch all products within one working day of your full payment being made. If you need to cancel a purchase after the product has been dispatched, note that the postage fee may not be refundable. Additional postage fees may apply for redelivery or redirection requests.

Buyers need to agree with the above postage and handling terms before purchase.

We accept returns. Please contact us ()immediately if:

1. You have changed your mind or not satisfied with product and wish to request a return within 30 days after item received. Provided the item is unused, in its original packaging and in resalable condition.
2. Your product was damaged during transit. Or your product arrived faulty (within 7 days after arrival)
3. You wish to make a warranty claim for any product you have purchased (see our warranty terms and conditions for full details)

Please note that you must comply with all return instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.

In cases where customer simply changed their mind and wish to return the product (within 30 days) buyer will be responsible for shipping back to us. Once item is received and inspected Seekit will refund the original amount less $10 (original shipping and handling), plus up to 50% restocking fee if product is opened and used.

If buyer wish to cancel the order while is in transit, the refund will not be initiated until item is sent back to our warehouse and the original amount less $10 will be refunded.

*Item received time based on the courier's tracking

For your peace of mind, all our products come with 1 year Australian warranty (Parts and Labor) unless stated otherwise. We value our customers and wish to make your purchase experience enjoyable. If something goes wrong with your product, you should always contact us for assistance.

Full Warranty T&C

For your peace of mind, this product comes with 1 year warranty (exclude free items, freebies or gifts) unless stated otherwise. We value our customers and wish to make your purchase experience enjoyable. If something goes wrong with your product, you should always contact us for assistance.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

In addition to your statutory rights, Seekit offer a 12-month warranty (unless stated otherwise) on all products used for private household use from the date of purchase (unless noted otherwise). Seekit warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law. In instances where a warranty period longer than 12 months is advertised on the product listing; this relates to coverage of structural components.

The Seekit warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The Seekit warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by Seekit to provide service (not including standard periodic maintenance).

Parts purchases, consumable components, and accessories [such as pool diaphragm, chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubs, safety gear etc.] are not covered by Seekit standard warranty once used. Should your part or consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.

Until the nature of any fault is determined, the resolution Seekit can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may send product back to Seekit and choose between a full product refund via the original payment method or a replacement product. In the case of a minor failure, the Seekit warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. Who pays shipping? If item is faulty upon arrival (within 7 days) Seekit will be responsible for all shipping cost. If after 7 days Seekit will pay half of shipping back and forth. But if product sent back and is tested not faulty, Seekit reserve the right to charge shipping cost on the buyer.