Faulty or Incorrectly Supplied Goods: 

All goods are new, unless otherwise stated, and are checked prior to shipping. In the unlikely event that an item you receive is incorrectly supplied, or if it is received in a faulty or damaged condition, please contact us through eBay communications WITHIN 3 working days of receipt of the item to arrange a solution, and please include/attach photos with your message. We will arrange a collection or send you shipping labels for items to be returned as faulty or as incorrectly supplied. Goods must then be returned along with the original packaging to arrive with us WITHIN 30 DAYS of receipt. We will inspect the goods and if the goods are confirmed to be faulty we will provide either a replacement (if requested and in stock) by return post or a full refund. We will pay shipping costs for goods which are incorrectly supplied or confirmed to be faulty.

Non-Faulty Goods: 

If you wish to return goods correctly supplied, you will be responsible for the cost of returning unwanted items and the goods must be returned in the same condition as supplied. To be entitled to a refund you must use eBay communications to inform us that you wish to return the item WITHIN 14 DAYS of receipt of the goods. Goods must be returned to the address supplied by us WITHIN 14 DAYS. Items must be returned in the original packing and in the same condition as supplied and with return costs fully paid. Your refund will be paid within 3 working days of receipt of items in the same condition as originally supplied, and will include the original purchase price of returned items, along with the lowest priced delivery option as set out in the original listing. If you wish to return an item for an exchange you will be charged carriage/shipping at the rates set out on the item's listing for the replacement item.

Returns will not be accepted if items have been modified or damaged in any way, including removal of any protective material attached to items at the time of supply. 

This returns policy does not affect your statutory rights.

Privacy Policy:

Our privacy policy sets out what personal buyer information we receive from eBay and Paypal, how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 2018 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “the GDPR”). We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data
For the purposes of the GDPR, we are the Data Processor when selling on eBay and we process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of the GDPR, the lawful basis on which we process personal data received from eBay is that of “Contract” - whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information provided by eBay and Paypal, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

Data We Receive: Personally Identifiable Information
We receive personally identifiable information from eBay and Paypal only when it is voluntarily submitted by buyers when placing an on-line order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose.

How we use buyers’ personal information

We may use any personal buyer information provided eBay and Paypal to: