With materials and construction, functional design and meticulous craftsmanship surpassed by none, Artisan Professional Grills are tough enough to withstand the rigors of living outdoors.
- Three 20,000 BTU main U-burners
- Total 60,000 BTUs
- 9V electronic ignition
- Warming rack
- Optional: Rotis accessory ART-ROT32
ARTISAN'S EXCLUSIVE HEAT DELIVERY SYSTEM
Heavy-duty 304 18-8 stainless burners create evenly distributed extreme high heat to the cooking surface.
- 20,000 BTU main burners
- 300 Series stainless steel "U" burners with dual rows of clean and efficient combusting double lanced ports on three sides
- Best-in-class warranty
SEAR ZONE INFRARED BURNER
Optional interchangeable infrared burner. 20,000 BTU infrared burner 100% combusting ceramic surface for intense even heat and authentic steakhouse results. Cooks 50% faster with virtually no flare-ups.
MADE IN THE USA
All of our products made from commercial-grade 304, 18-8 stainless steel. Durable heli-arc hand-welded seams with no mechanical fasteners.
REFRACTIVE LOCKED-IN PLACE CERAMIC 5-WAY HEAT DISTRIBUTING BRIQUETTES
A special pyramid shape with a flat top and heat-holding cavity on underside delivers intense even heat to the cooking surface. Radiant tray locks briquettes in place. Turn tray over and fire burners on high with lid closed to self-clean.
STAINLESS STEEL COOKING GRATES
Heavy-duty stainless steel cooking grates with a special non-stick nonstick electro-polished finish are positioned over briquette and "U" burner sections.
CONTROL PANEL LIGHTING
Ambient blue LED front panel lighting illuminates knobs creating a rich beam of light exactly where you need it. (excludes American Eagle Series)
REDESIGNED SWITCHES
Stainless steel push-buttons for ignition and lighting are ergonomically integrated into the front control panel.
FLUSH REAR INFRARED ROTISSERIE BURNER
32" and 36" model grills come with a flush-mounted 1500º rear ceramic infrared rotisserie burner.
(excludes American Eagle Series)
EXCLUSIVE HEAT-PROTECTED WIRING
Electrical wires are each encapsulated their full length with a 600º heat-resistance silicone sleeve, and all-electric connectors are protected with a shielding boot made from the same heat-resistant silicone.
EXCLUSIVE CONTROL PANEL SAFETOUCH AIR CURTAIN
A special air-cooling plenum blasts a curtain of ambient air that naturally flows up between the front control panel and firebox keeping front panel and bull-nose safe to the touch. This also protects all of the electronics.
HOOD LIFT ASSIST SYSTEM
Heavy-duty stainless steel spring assist makes for one-finger open and close of the grill hood.
ADJUSTABLE FOOD WARMING AND GRILLING
Made from solid stainless-steel rod for long life and easy cleaning, Our two-position warming rack stores conveniently up and out of the way when not in use.
HEAVY-DUTY 50-LB TORQUE ROTISSERIE MOTOR
Turns food smoothly and consistently, producing delicious rotissed foods (optional on American Eagle Series).
INTEGRATED THERMOMETER
Standard on every Artisan grill, this convenient thermometer is built into the hood for accurate oven roasting temperatures.
Please feel free to contact us for more information about this unit and the optional features, we're happy to help.
Payment
- You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you simply have a change of heart, or decide on another product instead, or ordered a product in error, you will be responsible for return shipping. All UPS and Fed Ex items will not be charged a restocking fee, however on large freight items, a 15% restocking fee will apply.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Returns will not be accepted after 30 days, and will not be accepted on used or installed items without original packaging.
- Returns are different than warranty issues, we honor all warranties based on manufactures warranty.
Returns
We accept payment by any of the following methods:
- PayPal
- All major credit cards
Please pay as soon as possible after winning an auction, as that will allow us to ship your item to you sooner!
We can ship to virtually any address in the continental U.S.(lower 48 states).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
UPS/FED EX ITEMS
- Some items are small enough to go fed ex ground, or UPS ground, when that is the case you will receive valid tracking for standard ground shipping(3-5 business days. Contact us for expedited shipping services.
FREIGHT ITEMS
- Most of the items in our E Commerce store are freight items (meaning they are large items that need to be delivered on a pallet, on a truck load). When you order an item that is shipping via freight, we will upload appropriate tracking number along with carrier name. If you have specified a residential delivery, all freight carriers will call and schedule a delivery appointment. When receiving your freight order, inspecting the pallet is important to ensure there is no damage. Please contact us for detailed instructions on accepting freight orders.
DAMAGES IN SHIPMENT:
- Freight damage is rare, but occasionally does happen.(please note freight carriers do not directly represent Embers Fireplaces & Outdoor Living). Please inspect upon delivery. If the delivery appears to be damaged call our office number before the driver leaves in case we need to refuse the shipment. Please note any damage on the driver’s BOL. If an order seems damaged beyond repair when receiving, please refuse entire shipment due to damage, and a new order will be sent in its place. You will also need to make sure no items are missing.
IMPORTANT:
Please open and inspect the shipment and report any concealed damage or missing items within 24 hours so we can get it taken care of for you asap.
- PLEASE NOTE: you will have 48 hours to report concealed damage. After that you will be responsible for products as we will no longer be able to file a freight claim with the carrier. After this time period, freight claims can no longer be honored
Again Freight damage is rare, but if proper steps are taken, it makes for very easy work on getting you replacements. You are spending a lot of money with us, and we want to be sure you receive the best service possible.
Shipping
With materials and construction, functional design and meticulous craftsmanship surpassed by none, Artisan Professional Grills are tough enough to withstand the rigors of living outdoors.
- Three 20,000 BTU main U-burners
- Total 60,000 BTUs
- 9V electronic ignition
- Warming rack
- Optional: Rotis accessory ART-ROT32
ARTISAN'S EXCLUSIVE HEAT DELIVERY SYSTEM
Heavy-duty 304 18-8 stainless burners create evenly distributed extreme high heat to the cooking surface.
- 20,000 BTU main burners
- 300 Series stainless steel "U" burners with dual rows of clean and efficient combusting double lanced ports on three sides
- Best-in-class warranty
SEAR ZONE INFRARED BURNER
Optional interchangeable infrared burner. 20,000 BTU infrared burner 100% combusting ceramic surface for intense even heat and authentic steakhouse results. Cooks 50% faster with virtually no flare-ups.
MADE IN THE USA
All of our products made from commercial-grade 304, 18-8 stainless steel. Durable heli-arc hand-welded seams with no mechanical fasteners.
REFRACTIVE LOCKED-IN PLACE CERAMIC 5-WAY HEAT DISTRIBUTING BRIQUETTES
A special pyramid shape with a flat top and heat-holding cavity on underside delivers intense even heat to the cooking surface. Radiant tray locks briquettes in place. Turn tray over and fire burners on high with lid closed to self-clean.
STAINLESS STEEL COOKING GRATES
Heavy-duty stainless steel cooking grates with a special non-stick nonstick electro-polished finish are positioned over briquette and "U" burner sections.
CONTROL PANEL LIGHTING
Ambient blue LED front panel lighting illuminates knobs creating a rich beam of light exactly where you need it. (excludes American Eagle Series)
REDESIGNED SWITCHES
Stainless steel push-buttons for ignition and lighting are ergonomically integrated into the front control panel.
FLUSH REAR INFRARED ROTISSERIE BURNER
32" and 36" model grills come with a flush-mounted 1500º rear ceramic infrared rotisserie burner.
(excludes American Eagle Series)
EXCLUSIVE HEAT-PROTECTED WIRING
Electrical wires are each encapsulated their full length with a 600º heat-resistance silicone sleeve, and all-electric connectors are protected with a shielding boot made from the same heat-resistant silicone.
EXCLUSIVE CONTROL PANEL SAFETOUCH AIR CURTAIN
A special air-cooling plenum blasts a curtain of ambient air that naturally flows up between the front control panel and firebox keeping front panel and bull-nose safe to the touch. This also protects all of the electronics.
HOOD LIFT ASSIST SYSTEM
Heavy-duty stainless steel spring assist makes for one-finger open and close of the grill hood.
ADJUSTABLE FOOD WARMING AND GRILLING
Made from solid stainless-steel rod for long life and easy cleaning, Our two-position warming rack stores conveniently up and out of the way when not in use.
HEAVY-DUTY 50-LB TORQUE ROTISSERIE MOTOR
Turns food smoothly and consistently, producing delicious rotissed foods (optional on American Eagle Series).
INTEGRATED THERMOMETER
Standard on every Artisan grill, this convenient thermometer is built into the hood for accurate oven roasting temperatures.
Please feel free to contact us for more information about this unit and the optional features, we're happy to help.
Payment
We accept payment by any of the following methods:
- PayPal
- All major credit cards
Please pay as soon as possible after winning an auction, as that will allow us to ship your item to you sooner!
Returns
- You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you simply have a change of heart, or decide on another product instead, or ordered a product in error, you will be responsible for return shipping. All UPS and Fed Ex items will not be charged a restocking fee, however on large freight items, a 15% restocking fee will apply.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Returns will not be accepted after 30 days, and will not be accepted on used or installed items without original packaging.
- Returns are different than warranty issues, we honor all warranties based on manufactures warranty.
Shipping
We can ship to virtually any address in the continental U.S.(lower 48 states).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
UPS/FED EX ITEMS
- Some items are small enough to go fed ex ground, or UPS ground, when that is the case you will receive valid tracking for standard ground shipping(3-5 business days. Contact us for expedited shipping services.
FREIGHT ITEMS
- Most of the items in our E Commerce store are freight items (meaning they are large items that need to be delivered on a pallet, on a truck load). When you order an item that is shipping via freight, we will upload appropriate tracking number along with carrier name. If you have specified a residential delivery, all freight carriers will call and schedule a delivery appointment. When receiving your freight order, inspecting the pallet is important to ensure there is no damage. Please contact us for detailed instructions on accepting freight orders.
DAMAGES IN SHIPMENT:
- Freight damage is rare, but occasionally does happen.(please note freight carriers do not directly represent Embers Fireplaces & Outdoor Living). Please inspect upon delivery. If the delivery appears to be damaged call our office number before the driver leaves in case we need to refuse the shipment. Please note any damage on the driver’s BOL. If an order seems damaged beyond repair when receiving, please refuse entire shipment due to damage, and a new order will be sent in its place. You will also need to make sure no items are missing.
IMPORTANT:
Please open and inspect the shipment and report any concealed damage or missing items within 24 hours so we can get it taken care of for you asap.
- PLEASE NOTE: you will have 48 hours to report concealed damage. After that you will be responsible for products as we will no longer be able to file a freight claim with the carrier. After this time period, freight claims can no longer be honored
Again Freight damage is rare, but if proper steps are taken, it makes for very easy work on getting you replacements. You are spending a lot of money with us, and we want to be sure you receive the best service possible.