800-06575-04 |
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ABOUT US :
The systemsXchange eBay store is the marketplace leader for new and refurbished business telecoms hardware. We stock a vast array of industry brands for our customers -Telephone System Engineers to Carriers, SMEs to large Corporates.We specialize in supplying and installing a complete range of new and refurbished telecoms equipment. Our eBay store is open from 8am until 8pm. A member of our sales team will always be happy to help with your inquiry.
OUR MISSION IS:
To offer our clients an unrivalled choice of quality products To provide speedy turnaround for all enquiries ?large or small To ensure that all of our products are tested and reconditioned to the highest standard To include excellent packaging and a swift and secure delivery service In operation for over 15 years, our customers benefit from our lengthy and extensive expertise.Where needed we can bolt on installation, maintenance and other support services.In addition, where something is not available from our current inventory, we help our customers source hard to find/end of life products from our global network of suppliers.
Above all, we understand that uninterrupted communications is critical in today?s business environment. We aim to deliver the right product with the right advice in the minimum time-frame.PRODUCTS:
systemsXchange stocks a vast array of new and used telephony equipment! We hold products from all the main manufacturers as well as lesser known ones ?offering the latest in technology as well as hard to find or obsolete systems and parts.
OUR SERVICES:
Installation - We offer a nationwide telephone system installation service ?covering weekdays, evenings and weekends.Our service encompasses: new installations, de/reinstallations, reprogramming, expansion and general fault fixing.Our network of accredited Engineers are fully qualified and receive ongoing training from the Telephone System manufacturers to ensure that they are fully abreast of technical developments. All jobs are carefully scoped to ensure minimal disruption to the end user.
Maintenance - We also offer a nationwide phone system maintenance service ?covering weekdays, evenings and weekends. We maintain a comprehensive list of Telephone System makes and models and provide different levels of Fault Response times, from Bronze to Platinum Tier, to fit with your budget. We partner with most of the major manufacturers to provide full software and hardware support.
Equipment Sourcing - Searching for those elusive telephony products? systemsXchange will help you find them. By reaching out to our global network of vetted Suppliers, we can source and procure hard to find and obscure items to allow you to service your clients? systems.
Refurbishment - As well as providing a vast array of refurbished equipment with prices up to 90% off RRP and warranties of up to 12 months, we are also able to remanufacture, test and re-warranty equipment on your behalf.
Repair - Need an item repaired then contact us for a repair quote. Once repaired we will fully refurbish and re-warranty the equipment for you. In the unlikely event that we cannot repair your item, you will not be charged.
Support - Wherever we can provide you with procurement advice and technical support, we would be only too happy to assist.
We accept payments via PayPal, Bank transfer or Card payment over the phone. ![]()
To ensure your purchase is protected it will only be delivered to your registered PayPal address. Payment for 'Buy It Now' purchases must be made immediately.
Once your payment has been received we will send you a confirmation email.
Telephone number for card payments - number at the bottom within business information![]()
If you want to make a bank transfer then please contact us and we will provide bank details. We accept bank payments in GBP Pound Sterling, EUR Euros and USD United States Dollar.
About VAT
We provide VAT invoices for all UK purchases. Unless specified otherwise, our listed prices include VAT at the current rate.
Buyers from outside of the UK and VAT refunds.
We cannot refund VAT for eBay purchases made from outside the UK. If you are a non-UK VAT registered company then please contact us before making purchase on number at the bottom within business information .
Or Email us:
Payments on collection.
We accept payment on collection. If you prefer to do this then please contact us for our address details.
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DELIVERY INFO:
We aim to dispatch your goods on the same day we receive payment. In some cases it may take up to 1 working day for us to dispatch your purchase. Order cut-off time is 3PM. Please contact us if you want your goods to be dispatched immediately.
We use DPD, Inter Link and Royal Mail for all UK deliveries.
We offer worldwide shipping with UPS. If you do not see the shipping information for a particular country then please contact us to request a shipping quote.
DPD, Interlink and UPS deliveries MUST be signed for so please make sure there is someone available to sign for the goods.
If you provide us with your email address then you will receive an email with information about your delivery. DPD and Inter Link will provide you with an exact time of delivery (hourly windows).
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DELIVERY SERVICES AND TIMES WITHIN UK:
DPD / Interlink tracked and signed. Next working day delivery Royal mail 24h Tracked. Next working day delivery Royal mail 48h Tracked. Two working day delivery Royal mail economy delivery. Please note this delivery is not tracked. Delivered in 3 to 5 working days.
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WORLDWIDE SHIPPING :
We offer worldwide shipping with UPS. If you do not see the shipping information for a particular country then please contact us to request a shipping quote.
INTERNATIONAL SHIPPING SERVICES WITHIN EU :
UPS International Tracked standard service within the EU. Delivered in 3-4 working days.
UPS International Tracked Express service within the EU. Delivered in 1-2 working days.INTERNATIONAL SHIPPING SERVICES OUTSIDE THE EU :
UPS International Tracked standard service outside the EU. Standard delivery -5-7 working days.
Please request a quote for global express delivery service.TRACKING INFO:
Once your order is shipped we will send you an email with a link to the tracking information.
Depending on the progress of your order, you may receive between 1-4 emails per shipment on your order. We will use the email address you have provided to eBay.
You are able to track the progress of your delivery by contacting the assigned courier via their
website, you will need the tracking number and this will be found on the delivery email. You are able to arrange to pick up the unit from the courier depot then you will need to call the courier.
PRODUCT INFORMATION :
All our refurbished products undergo a rigorous refurbishment and testing process.The process:
- Test
- Sanitize
- Refurb or Repair where necessary
- Re-Test
- Shrink Wrap
- Box
- Stock
- Ship
systemsXchange has its own specialist Test & Repair Centre. This allows us to produce high quality refurbished products. Our team of skilled Engineers and repair Technicians bench-test our inventory through a stringent quality management process. We are also able to upgrade software and firmware levels in order to match your system requirements. Our consistently high-quality refurbishment and cosmetic renewal process ensures our customers return time and time again. Our tough quality standards procedures mean that we stamp all our products with a 12 month warranty unless otherwise specified. STANDARDS & WARRANTY PERIODS:
Refurbished - Grade A - 12 Month Warranty :
Professionally refurbished, fully functional and almost indistinguishable from new. Shrink wrapped and individually boxed ready for use out of the box. Sold with a 12 month warranty.
Refurbished - Grade B - 12 Month Warranty :
Professionally refurbished, fully functional with minor cosmetics and a lower price. Shrink wrapped and individually boxed ready for use out of the box. Sold with a 12 month warranty.
New Items :
These are brand new products. They have not been opened. They come with the manufacturers or suppliers own warranty. Exact warranty periods will be described next to the product listing.
'New Other' Items :
These are New products which have been opened but not used (except for testing purposes), they may have damaged packaging. They are sold with our own 12 month warranty. The exact condition of the product will be described next to the product listing.
Used Products :
Tested and defaulted whenever possible. Exact cosmetic condition, included accessories and warranty period will be listed on individual product listing page
WARRANTY INFORMATION:
All of our refurbished and new products come with a warranty ranging from 12-36 months. Our used products come with a 1 month warranty. We provide a ?return to base? warranty as standard but replacement items may be dispatched in advance of the warranty examination procedure where pre-agreed.
You may also choose to take out an extended warranty with the manufacturer where available. In the case of new products, where the manufacturer offers a different warranty period/terms, the manufacturer?s warranty will take precedence. Any replacements made within the warranty period will continue to have a warranty that covers the original term from point of purchase.Please also note:
Any misuse, wear and tear or abuse of the goods will invalidate the warranty and any return postage will be payable by the customer. Our warranty excludes consumable products e.g. batteries. Our warranty is not applicable outside the United Kingdom unless by pre-arrangement. If the product fault is deemed to fall within the terms of the warranty then we reserve the right to repair, replace or credit faulty items at our discretion. If it is outside of the warranty period, we may offer a chance to repair the item at a cost to be quoted.
RETURNS INFORMATION :
If your product develops a fault then please notify us by phone on number at the bottom within business information or email us detailing the fault and requesting a Returns Number. Brand New items will be checked upon return and if found to be free of defects you can either have the item sent back to yourself, or we will conduct a partial refund at our discretion as we cannot sell the item again if removed from packaging. If the Brand New item is indeed faulty we will make a full refund or replacement. Please ensure that the Returns Number is clearly indicated on the parcel, as we cannot accept returns without this. Please return items to:systemsXchange Returns [please enter the sales record number or your eBay username here]
Unit 2, Prime Buildings
Daux Road
Billingshurst
West Sussex
RH14 9SJTel: number at the bottom within business information
PLEASE NOTE - do not write on or mark the original packaging and ensure that all it ems are returned with cables, chargers and leads. Brand New items must be sent back with seals intact, not been removed from the box and ready for us to resell. We cannot accept new items back that have been opened. .