Payment by PayPal is preferred.
Please ensure that the correct address is registered on PayPal and at the eBay checkout as we can only ship to the address shown. This is an eBay policy.
For alternative payment methods please contact us, however the purchase must be made on eBay first. This is to comply with eBay selling rules.
We use Royal Mail for most of our smaller UK and international parcels. We use a next day tracked service for inland deliveries, international delivery times vary and will be as stated on the Royal Mail website.
For larger items we use Parcelforce 24, however if the item is very large it can only be sent using Parcelforce 48 large.
For international delivery of larger items, we mainly use Parcelforce Global Priority and I-Post Parcels.
Some postcodes areas are deemed remote and we are charged a premium. We reserve the right to find an alternate courier service but this may not be next day. In extreme circumstances where no alternative courier can be found, we may ask for a contribution towards the extra cost.
Surcharges apply to the following postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30--44, PH4-50, ZE, BT, IM, TR21-25, PO30-41.
We aim to dispatch orders on the next working day. We occasionally list products which are special order items, the dispatch date may be slightly longer. We will notify you if the dispatch date is longer than expected.
We promise to do everything we can to ensure you receive your purchase promptly and on time. Occasionally events beyond our control can cause a delay, we can not be held responsible for any such delays but we will do our best to help you resolve the problem. Please contact us for assistance and for tracking details.
Any damages must be reported to us within 48 hours in order to raise a claim with the courier. Any damage claims outside this time frame will be dismissed.
We offer a 30 day return policy. Please ensure that you return the item in the original manufacturers packaging and that all parcels are securely wrapped. Please clearly mark your eBay username on the outside of the package, and enclose a copy of your invoice. Alternatively, you may use eBays return procedure.
Please return to: Returns Dept, Ref (eBay username) Greshaw Farm, St Cross, Suffolk, IP20 0PA.
The customer is responsible for covering the return post. Please ensure you use a tracked/ insured service as we can not be held responsible for any loss or damage.
Upon receipt, all goods will be inspected, we reserve the right to refuse a refund if our returns procedure has not been followed, or the item is in a significantly different condition.
Refunds will be made using the original purchase method, usually PayPal, please allow up to 5 days for the refund to be processed.
New items are covered by the manufacturers standard warranty (terms and conditions may apply)
In the unlikely event of receiving a damaged or faulty item, please notify us immediately and wait for further return instructions.
Please do not attempt to fix or fit the item to your vehicle unless we have authorised this.
Removing parts, damage during fitting, or returning the part in a significantly different condition may cause your refund to be refused.
We always ask for the item to be returned (we like to carry out our own inspection and quality control) so please do not ask for a partial refund.
A warranty claim form may need to be completed when returning a new item under the manufacturers warranty. Each manufacturer will have their own procedure and we will ask you to comply with their requirements.
Refunds will be made using the original purchase method, usually PayPal, please allow up to 5 days for the refund to be processed.
Please send a message via eBay messages.
Our business contact details can be found in the 'Business Seller Information' below the listing.
We are open Monday to Friday 8.30 to 4.30.
Messages sent out of these hours will be answered on the next working day.