For INTERNATIONAL orders, please be advised that we cannot guarantee exact delivery date. It may vary depending on your local customs/post office regulations.
Kindly contact us if you require any further assistance and we'll be glad to assist you.
TERMS AND RETURN POLICY
Change Address - If you are requesting to change your address, please let us know ahead of time. Otherwise, your order will be shipped to the address that you provided in your eBay/PayPal record.
Cancelled Transactions - We can cancel transactions, just let us know so we can process it immediately. We might provide an RMA number or further instructions if in case the item was already shipped.
Received Wrong Item/Not as Described - We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong or not the same as shown in the product listing photos, we will require you to send actual photo/s of the item received, along with its packaging (showing the label on the package). This is our SOP, for us to be certain and for record purposes.
DOA/Damaged Upon Receipt - We make sure our items are properly packaged before shipping to avoid damages on the item. In case you received a damaged item, which might have been caused by shipping, please send us photos of the received item along with its packaging (showing the label on the package) for us to check and report immediately to our shipping department so they can take further action.
Defective/Incompatible - We get our items in bulk so there is a little chance that some would be defective. We require you to send us photo/s of the item received and also your original item (for incompatibility issues) so we can compare the items and conduct necessary actions. If you feel like you need to return an item, please let us know the REASON so that we can provide RMA instructions.
If any of these did not answer your concern, please contact us through "MY MESSAGES" or "ASK SELLER QUESTIONS" and we'll be glad to assist.