Returns

- All phones come with 30 days return. Please insure that the item is checked and returned within this time frame to qualify for a full refund or replacement.

- If the product is not received in its original condition by us, we will be unable to refund it.

- Please take extra care to package the items carefully to avoid them being broken in transit as we can only refund items in an unbroken and saleable condition.

- Please email us through your purchased item in order to help us respond to you promptly

- Returned items must not have any signs of abuse or intentional damage

- Refunds are usually processed within a few days of us receiving the item back

Warranty

- After 30 days you will only be covered under our 1 Year return to base warranty for manufacturing defects only. Accidental and water damage are not covered

What to do if there is a problem...

We are always here to help. Please email us and we will endeavor to assist.

- All items are shipped from our UK warehouse in London

-Orders are dispatched same day if ordered before  3 pm or the following working day. Weekend orders are dispatched on Monday

-Items take 1-3 working days to arrive in the UK, but please allow up to 5 working days as we have no control over Royal Mails delivery service. (Excludes weekends and public holidays)

-Please note that we will only ship to the address given on eBay. Non received items due to an invalid address on EBay will not be covered by our full refund or returns policy

Q: Is there any "Buyer Protection"?

A: Your purchase is covered by PayPal's "Buyer Protection" program.

Q: What payment types do you accept?

A: We only accept PayPal for everyone's safety.

Q: Will there be any shipping charges?

A: No, this package free shipping.

Q:Which method for delivery?

A:We ship this package by express Delivery (Other 24 Hour Courier).

Q: Are these phones brand new?

A: These phones technically qualify as a "manufacturer refurbished phone". This means that these phones have been professionally refurbished by an approved vendor. These phones have been cleaned, repaired, and inspected to meet strict manufacturer specs, and are in excellent condition.

Q: How does warranty work?

A: There is 1 year of warranty from time of purchase. Within 14 days we can refund/exchange the device for another one. Within 1 year the phone can be send back to us for  repaired.

Q: Does the phone come with Original apple accessories?

A: No, the phone comes with Generic USB cable.

Q: Are the phones unlocked?

A: Yes, the phones are unlocked to all networks

We will work with you to until you are satisfied.  we sincerely hope that you can leave us a positive comment Green Colour + and 5-star(Yellow colour)Detailed Seller Ratings ,We will automatically leave positive feedback after received positive feedback from you.

If, for any reason you are not satisfied with your purchase, please contact us through "My Messages" or "Ask Seller Questions" before leaving neutral or negative feedback. PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback.

Please give us 5-star rating positive feedback, thanks in advance~

Our normal business hours are Monday to Friday 10:00 AM to 5:00 PM.

- We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thank you in advance for your patience.