We accept PayPal payments.For more assistfree to contact us.

To maintain our service we only select the market leading couriers to deliver our orders.

Royal Mail / Fedex / APC Overnight

Delivery Timescales

All items listed on eBay will state an estimated delivery time, upgrade options are available at checkout, should you require your order quicker. Same Day Dispatch Monday - Friday

We aim to despatch all orders received before 1PM GMT on the same working day however, you can order until 2PM GMT for orders that are delivered within mainland UK).

A select few items may have a longer lead time as they may be specially ordered from our manufacturers. This will show in the delivery time on eBay and also show when this item is likely to be dispatched – these items are not available for same day dispatch.

Delivery Cost & Info

Each item will state if delivery is free or if there is a charge.

TIP: You can also select the shipping country from the drop down box to give you a shipping cost to your specific country.

Shriji Sales only post goods within the UK & EU .

Tracking

If the item is sent via courier you will receive a tracking number in order to trace your parcel.

Items not Received

Should your order not arrive in the delivery time stated, please contact us so we can resolve any issue.

Transit Damage

If upon delivery the item is damaged, you can refuse delivery. In all cases if the parcel is damaged and if you choose to accept it please sign for the item as damaged and report to us as soon as possible and at least within 12 hours of delivery.

What Is Your Returns Policy?

We want to give you a hassle-free way to return anything, either as a UK or an International customer. As long as it's within 30 days of receiving your item you can return it for either a full refund or exchange. We require all items be returned in brand new condition, with ALL the original packaging and tags in place.

The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.

We want you to be totally satisfied with your order, so if for any reason it's not suitable we are here to help.

In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 30 day faulty returns period.

All of the products on sale have met our high quality-control standards.

Refunds will be for goods only and will not include any carriage costs paid to us.

Please ensure that all returns are securely wrapped and packaged.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

We cannot be held responsible for any units that have been damaged in transit.

We will not be held responsible for any defects that may occur to the product because of incorrect usage

if you wish to return goods which are not faulty; we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used.

Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15% plus the postage cost incurred to send the item to you originally.

Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.

Refunds to UK customers for cheque payments, bank transfers and bank deposits are made via return cheque.Paypal payments will be refunded through paypal only.

Delayed/Lost Delivery

If you have not received your order within 15 working days of dispatch for Royal Mail Second Class or First Class delivery or 20 working days for Royal Mail International Delivery (not including Sundays), you must immediately advise Shriji Sales Customer Services of the delay/loss. We will send a replacement after investigating.Please be advised that we cannot send a replacement until the 15 days has gone passed.

How Do I Return An Item(S)?

Please contact us to arrange a return and we will be more than happy to assist you in the best way to return the product(s). You will need to package the item securely and include a completed returns form which can be requested.

Our returns address is

Shriji Sales

Shriji Sales Returns Dept

United Kingdom

Returning A Parcel From Within The United Kingdom

When an item is Faulty

If you item is faulty, you may qualify for a pre-paid label, please contact our customer service team before you return your item for the best way to proceed.

When you don't qualify for a free returns service

If you do not qualify for a free return you can simply send the item back to us via your preferred method, however we do recommend you use a traceable service so that you can track your items.

International Returns

As an International customer, you can return your parcel using any postal service. As long as it's within 30 days of receiving your item, you can return it for either a full refund or exchange.

Please note: - you'll need to cover the postage costs yourself.

Please complete the returns form and return the item to the address above.

Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24hrs to discuss the return. A refund or exchange will be processed depending on what you have requested.

When Will I Receive My Refund/Replacement?

Processing your return quickly is our priority and a refund / replacement will be done as soon as the item is returned to our warehouse. We aim to turnaround all orders within 5 working days and process a refund or dispatch your exchange within this timeframe. During festive and sales periods this may be extended slightly.

Shriji Sales

United Kingdom

Opening Hours

Monday to Friday 9am to 5pm