About FastWarm The Fastwarm brand of Underfloor Heating is the best online seller in the UK. Our success is due to our product being available at more than 30 online retailers, all approved by Fastwarm, and more than 800 UK outlets, including electrical wholesale suppliers, plumbers’ merchants and tile shops.
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Shipping Info We offer 2-3 working day delivery free on all orders delivered to the UK mainland. Next working day and Pre 10:30am delivery is available on orders placed before 4pm. Any order placed before 4pm on a Friday will delivered on the following Monday (unless BH) so please select a Saturday service if a weekend delivery is required.
If you would like delivery outside of the UK then please contact us for details.
Important: Our deliveries rely on third party couriers so whilst we make every effort to deliver your order on the specified date and time, unfortunately there may be occasions when this will not be possible due to external influences. Due to this we strongly recommend that you ensure you have received your order before any tradespeople/builders are scheduled to commence work.
Returns Info All orders have a 30 day return policy.
You may cancel your order within 14 calendar days from the day after you receive all goods in an order. Once you've cancelled an order you then have a further 14 days to send the goods back to us.
Items returned to us must be unused and in their original packaging so they are fit for resale. They must contain all parts and accessories as originally received. We will happily replace or exchange any goods that are received as faulty or not fit for purpose.
We can only accept returned mats or cables that have NOT been unrolled. Any returned items in an unrolled condition will be refused for exchange/refund as they cannot be resold. If you are unsure that the item will fit the required are, please call our technical team and they will happily advise you.
Shortages and Damages All shortages and damaged items received upon delivery must be reported to us within 48hrs. Unfortunately we can not accept responsibility for any shortages or damages once this period has expired
