We normally dispatch the item the same day if payment is cleared before 1400 hrs, otherwise it will be dispatched the following working day after payment has been cleared. Items bought on Sat, Sun or bank holidays are processed the next business day.

The free postage is for UK Mainland only.

For deliveries outside of UK Mainland, please refer to the postage rate table or contact us for more information. We cannot be held liable for any customs duties for international deliveries.

Orders will be dispatched once payment has been received. We accept the following payment methods:

• PayPal
• Apple Pay
• Google Pay
• Mastercard
• Visa
• Maestro
• American Express

Warranty:

Warranty will be deemed void if security seal is tampered with. We provide 30 days return to base warranty which includes repair of the device, labor, parts and replacement where necessary. It does not cover postage costs for repairs. Return to base warranty means that you (the buyer) will be liable for getting the item back to us for inspection/troubleshooting.

What the warranty doesn't cover is any software problems including damage caused by Malware/Viruses or failure of the firmware. It also doesn't cover any damage which you have caused to the device for example electricity failure causing the device or power supply to fail. In the unlikely event where you have to send the device back to us under warranty, we will do our best to help you but any software related problems will be charged to you.

Returns:

In the unlikely event when you are not completely satisfied with your purchase or if something is just not quite right then please don't worry, get in touch as soon as possible and allow us to rectify the problem.

The cooling off period to cancel this purchase is within 7 days from receiving the product. You will have to return the product to us and you will be liable to pay for the return postage cost. The item must be returned in its original condition and packaging and a recorded delivery service must be used.

Refunds will only be given after the product(s) are returned and are in the same condition as they were dispatched. We aim to refund you in 2 days from the day the item was delivered back to us. You will receive full refund on the amount you paid on your initial purchase (excluding any premium postal charges) unless the item is not in its original state. In such a case we may make a reasonable deduction to cover the loss of value of the product.

Birmingham AV has extensive experience in supplying flawless hardware and software to our valued home users and industry professionals. Our hardware has been serving our customers in a variety of roles and software, which in turn has allowed us to develop good working relationships with market leading brands and keep us up to date with the change in Technology.