Shipping is not refundable. Buyer pays return shipping. Ships: We provide shipping to all 48 states. USA Only Payment: Payment is required to be made within 3 business days, Paypal is highly recommended. Warranty: We provide a 10-day Warranty on all DOA products This product has been used in brand new server then removed from the system before entering service. These product may have a few hours of usage due to system build time etc. New pulls are electronically new item which may show signs of being physically mounted and unmounted. All handling is performed by trained technician taking full ESD precautions.