BM Trains Refund/Return Policy:

Customer ordered the wrong product, or just don?t want it

If you order something from us by mistake or just decided you don't want it we will accept returns within 30 calendar days after delivery of the product. Following conditions apply:

• DO NOT OPEN THE ITEM IF YOU ARE GOING TO RETURN IT!
• Must be in original box unopened with no damage to the package or packaging (we need to be able to resell that product as new)
• Items must be in "new, unaltered and unused condition".
• If you send back an item that has been opened, Cellophane removed, or the packaging has been damaged the restocking fee will be 50% of the purchase price.
• Do not tape anything to the item.
• Special order or custom order will not be refunded
• Customer pays all shipping cost to and from their location. Shipping cannot be refunded.
• There is a 20% restocking fee for returned items. That is 20% of the items price you paid.
• Refunds are contingent upon inspection of item(s) once we receive it.

Wrong item sent or defective product

If we make a mistake by sending you the wrong item or you get a defective product we will make it right at no cost to you. BM Trains will pay all shipping costs and will provide a full refund.