Please read the important information below.
If you have a question, please submit a Ebay message which is handled by our dedicated internet sales customer service team. Our shop telephone number 01709 542428 can handle telephone orders and payments over the phone.
Paypal notes are not monitored or used to form any part of your delivery instructions. Delivery instructions are entered via the courier's website “Manage My Delivery” option.
Delivery Information
We endeavour to despatch all orders received before 4pm Monday to Friday on the same working day using a next working day courier based delivery service. If your order is received on a non working day or public bank holiday your order will be despatched on the next available working day. European countries can take up to 7-10 working days for delivery after despatch.
We ensure orders are despatched promptly and are packed correctly and we strive to ensure the item ordered is the item received in the time expected. Due to being human and relying on a third party road based delivery network, delays can sometimes occur which are out of our control and we will rectify a problem caused by us. Upon despatch, your tracking information is sent from the courier direct to mobile number if provided within your Ebay customer details or to your registered Ebay email address.
NON Free Delivery Postal Codes: AB31 – AB38, AB40 – AB56, BT, HS, IM, IV, KA27, KA28, KW1- KW17, PA20 - PA38, PA41 – PA49, PA60 – PA78, PH4 – PH44, PH49, PH50, ZE, Channel Islands, Republic of Ireland
Manage your delivery options
Our courier will send text tracking if a mobile number was provided within your Ebay customer details at the time of ordering or to your registered Ebay email address if no mobile was entered to give you the option to “Manage My Delivery”. Clicking this link will give you the following options to manage your delivery. If Option 2 or Option 3 is selected the parcel will be left at your own risk and if lost, stolen or damaged will be your responsibly and we are not liable for any financial loss.
Option 1: Collect from depot
Option 2: Leave in a safe place
Option 3: Leave with a neighbour
Option 4: Change delivery day
What if I have not received a courier tracking text or email?
Sometimes courier tracking emails can go in the spam folder or a technical problem may have resulted not being sent or receiving the email. Please click this Ebay link with instructions to find your tracking number in your My Ebay area. http://pages.ebay.co.uk/help/buy/after-sale.html#tracking
Customer telephone number
Please provide a telephone number during Ebay checkout process for the courier to ring if they have any difficulty with your delivery.
Are your personal details entered correctly in Ebay?
Please double check your details entered in Ebay are correct. If your delivery address and contact information is not correct, the courier cannot make a successful delivery. Your personal details are your responsibility and a failed or returned delivery due to no fault of our company or the delivery company will incur extra costs to you.
Damages and Returns
In the event your item is damaged or unsatisfactory please do not accept delivery. A signature is acceptance of a item in good condition. If the order has been left without a signature under your instruction then the order is left at your own risk and we cannot be held responsible for theft or damage after the event of delivery.
Once opening your order if something is questionable, please report it to us immediately attaching a photograph and description of the problem
We will always work with you to resolve a problem.
About Hopewells Pet and Animal Feeds Limited
Hopewells Pet and Animal Feeds have been trading since 1983 and we have learnt a lot over the years. We open our doors inviting customers to experience our traditional belief of good old customer service and keen prices. When you have cared for pet owners and their pets for 40 years it shines through every transaction. With family values in our heart we also sprinkle a little joy on the less fortunate animals in local rescues by donating and helping them to raise vital funds to assist them in the good work they do.
We are a manufacturer and distributor of pet and animal feeds and are proud to be extremely knowledgeable with expertise where it matters the most, in nutrition. Offering quality products at competitive prices sets us apart from the competition.
Hopewells Fraud Awareness and Prevention policy
We will not hesitate to report any individuals or organisations believed to be making fraudulent purchases or impersonating one of our brands for financially motivated internet crime and we will inform the National Fraud Intelligence Bureau (NFIB).