30 Day Eligible Return, No Restocking fees.   We offer a 30 day return policy, allowing you to inspect and match the hair with yours before you decide to keep it or not as long as the return policy is met (more details as below). And there's no restocking fee for returned items!

              Free & Same-Day Shipping from New York.  NO back ordering, NO shipments from a remote country! Standard shipping is completely free to destinations within the United States. Orders received before 4:30pm EST Monday through Friday or before 1pm EST Saturday will be shipped out on the same day and arrive to you within Two to Four Business Days in most cases. We also offer expedient 2-Day and 1-Day shipping options.

             Fast, Convenient and Responsive Communications. Our business hours open from Monday through Friday 9am - 5pm EST and Saturday 10am -1pm EST. We'll usually respond to customer inquires within minutes or no later than 24 hours in extreme cases.  

Payment/Delivery

              Our preferred method of payment is PAYPAL. The delivery costs and times are estimated as below (from USPS.COM, subject to updates without notice):

  (Notes: We are not held liable for the USPS delivery schedules and guarantees. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. On very rare occasions international delivery may take up to 4 weeks or more. Customs or import duties may be charged once the parcel reaches its destination country.)

Return & Exchange Policy

Feedback & Problem-Solving

            Customer satisfaction is our ultimate goal. We guarantee that our extensions are meticulously made quality products, and we strive for the best customer service. However, we understand that nothing can avoid mishaps or mistakes. In case this happens, please rest assured we'll do our best to work it out for you.

          If you are satisfied with our products and service, we would appreciate it very much if you leave a "Positive Feedback" for us. If you are dissatisfied with a purchase, please contact us first for a solution allowing us to fix it to our best efforts before you leave feedback/comments. Please give us a chance to correct errors or resolve an issue we may have made. Thanks in advance! :):)

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Frequently Asked Questions

1. How to Simply Tell Quality Human Hair Extensions from Synthetic Hair Extensions?

Human hair is protein. When burning, it immediately catches fire and burns nearly instantly with a strong and unpleasant smell, then curls into a chunk of black balls. The balls can be easily pinched into ash. But synthetic hair usually melts slowly rather than burns, and has almost no smell. If it does burn, it can have black smoke just as you burn plastic or synthic materials. Even if there are balls left, the hard balls can't be pinched into ash. In addition, human hair is friendly with straightening and curling, and can be colored or bleached in a proper manner, but synthetic hair not at all.

Yes. While we don't recommend perming or coloring hair extensions because of the damage to hair, they can be permed or dyed in a proper manner. Since perming or dyeing requires skills, experience and particular processing products, we recommend an experienced hair professional does the work. And please carefully follow the brochure instructions we enclosed in your package as received.

Given the tender nature of human hair, the quality and lifespan of the hair largely depends on how it is worn and taken care of. The way you care for human hair extensions is not very different from the way you care for your own hair. Just keep in mind that human hair extensions, unlike our own growing hair on scalp, can no longer get nourishment and moisture from roots. So we cannot expect them to be as strong as our own hair. They need extra nourishment and extra care. Please follow the proven care, styling and maintenance tips & instructions we complied on the brochure in your package.

When cutting the wefts for installation, please thoroughly glue and seal all cuts of wefts to prevent from shedding.