Payment
Please pay within 24 hours, if payment is not received within 48 hours, I will relist the item and
request a cancelled item through ebay in order to get my ebay fees back. If for some reason you want the item and are unable to pay within the time state, please message me to discuss and then I can
decide if I can hold on or not, otherwise re-list as above applies. thank you.
Shipping
IMPORTANT NOTE - For the Lipsticks the box is included but sent flat in the package so I can send as large letter and still offer free postage on this item.
Your item will be sent within 24hours after receiving cleared funds MONDAY-FRIDAY
On the odd occasion if I am away from home for more than 24 hrs I will post information on the listing for you to see before you go ahead with a purchase.
I DO NOT post Saturdays (unless I catch the very early collection), and obv Sundays or Bank Holidays
I TRY TO USE ROYAL MAIL MOSTLY, BUT DO USE Other couriers sometimes.
I have a Royal Mail Business account and use door step tracking unless some one chooses full tracking at checkout.
This means that the item will update once Royal Mail attempt delivery.
Most items are arriving within 2 - 3 days of me posting them, however some items are taking longer, especially at present.
Please allow a full 7 days before getting in touch with me. Once it leaves here it is in Royal Mails/other couriers hands...
I will not replace or refund until a full 2 weeks has passed as this is what some parcels are taking on occasion, but most are taking the normal time.
Please do not open a case if you have not waited it out as I can not replace or refund until the full 2 weeks has passed as then if the 1st item then turns up I will be fully out of pocket. I refund or replace as a good will as I dont like my customers to be out of pocket, even though I will be. So I ask that you wait it out. Thank you
Hermes courier service with is 2-3 days transit time (work days only).
I will give you full tracking information on the order page for you to follow your parcel.
I also use Royal Mail 1st and 2nd class. Please select your preferred service from the options available on the auction.
Most items are sent 2nd class Royal Mail. For some reason they charge almost double for first class if sending a parcel now.
Returns
I'm committed to selling high-quality items I hope you'll enjoy your product, but I also know that, for one reason or another, there may be a time when you need to return something you've bought.
You must Notify me of your intent to Return an item within 4 days after delivery to your address and it must be returned to me within 14 Days of me sending. I will refund full postage if it is my fault or an error on my part. However if someone returns the product because they have just changed their mind or the colour they have chosen is not as expected, I will only refund the item price. If you want to make sure the colour is the right, sometimes trying to confirm colour online is difficult as on screen it will show different depending on how the computer, or other media device has its screen colours set at.
If you message me, I can explain how we can try and get the colour closest to what you want.
You must take into account that all different materials will show colours in different settings, lightings, indoors, outdoors or camera flash, so we can only do our best to get colour in some cases as close as possible.
BUYING AND USING MY ITEMS AND THEN RETURNING THEM IS NOT ACCEPTABLE ANY SIGNS OF WEAR EBAY WILL BE INFORMED AND A REFUND WILL BE REFUSED
Returned items must be in their original and unused condition.
All returns must include a reason for return or the nature of any fault(s), the Ebay number and your eBay user name
A refund will be processed within 7 days of the purchase price of me getting the item back
The Buyer is responsible for return shipping costs and insurance.
THANK YOU FOR LOOKING AT MY ITEMS