Delivery commitments are entered into in good faith, but the Company shall not be liable for failure to deliver on any specified date nor shall such failure be deemed to be a breach of contract or any part of these terms and conditions.

Where the Contract requires delivery by instalments, each instalment shall be regarded as a separate contract and any defects in any instalment or failure to deliver any instalment shall not give the Customer the right to cancel the balance of deliveries due under this or any other contract between the parties.

All orders will be despatched in accordance with the Companys current carriage policy. Where possible, the Company will endeavour to meet special delivery requirements subject to any and all additional costs of the same being borne by the Customer. Deliveries will be made on Monday to Friday only, and where not a Public or Bank Holiday. 

Failure to Take Delivery ...

If the Customer fails to accept delivery of any goods ordered in accordance with the provisions of the Contract, the Company shall not be bound to tender or re-tender the goods, but the Company shall have the right:

(a) To invoice such goods including the cost of non-acceptance for immediate payment.
(b) To sell the goods elsewhere and recover any difference in price including the costs of non-acceptance from the Customer.
(c) To make a reasonable storage charge for the goods remaining on the Companys premises longer than one month.

Subject to the provisions of these conditions, all risks shall pass to the Customer on delivery to or in accordance with the Customers instructions or, in the case of carriage, to the carrier. It shall be the responsibility of the Customer to arrange adequate insurance against all relative risks.

The Customer shall have 7 days from delivery of the goods to effect inspection and examination after which time the goods shall be deemed to be satisfactory and shall be deemed accepted by the Customer.
Unless otherwise stated in writing, any and or all goods supplied by the Company to the Customer shall remain the property of the Company until all monies due in respect of any goods supplied to the Customer at any time have been paid in full.

Although all goods remain the property of the Company until paid for, they shall be at the Customers risk from time of delivery or collection and the Customer shall hold the proceeds of any insurance against loss or damage on behalf of the Company as trustee for the Company.

No merchandise may be returned for credit or adjustment without authorisation.

You must first contact us and request a returns authorisation number and returns address and a brief reason for the return please where possible. Failure to return with the correct authorisation number or if you return to an unauthorised address, we shall not pass credit.

If you order something incorrectly and wish to return it, you must contact us within 7 days of the delivery and state your full name & order number which can be found by logging into your account or via the email sent from us that confirmed your order.

All returns may incur a 25% restocking fee to cover our costs, shipping fees are non-refundable.

Items which are sold in sealed packaging must be returned in the same unopened sealed packaging to qualify for any refund and also electrical items can only be returned if they have not been fitted or used in any way whether in a sealed container or not.

No electrical items may be returned if they have been removed from sealed packaging unless faulty and no electrical items other than batteries will be returnable after 7 days if faulty.

Returned Brake Pads, bearings, rubber seals or any other product that is dispatched in a sealed packaging will not be accepted for any refund if they have been removed from the plastic & cardboard packaging that protects them.

Brass Jets, Light Bulbs & Clutch Roller Weights are NOT returnable as they may have been fitted for testing purposes or are easily damaged. Such goods as these and all other products supplied by MyMotoParts are checked before packing.

We make every effort to ship the correct parts to our customers. We double check each order when it is entered into our computer by comparing that model / part number and the description you have given us against the description for that model / part number in the system.

Shop and pay online using your available PayPal balance, bank account or credit card.

Orders placed using PayPal?s eCheck service will be held for a minimum of 3-5 business days or until PayPal notifies MyMotoParts funds have cleared your bank.

Orders

Q.  Can I cancel my order?

A.  If you order has not been shipped it may be possible to cancel your order, we aim to ship product on the day of order. However in the first instance please contact Customer Services in business hours (9.30-6.30 Monday to Friday) who will be able to advise you.

Deliveries

Q.  How long will my order take to arrive?

A.  Standard delivery within the UK  is normally within 3-5 working days. Next Day delivery is next day if the order is placed by 3pm Mon - Friday, for next day weekday delivery (9am - 6pm). Orders placed Friday 3pm to Sunday are delivered on a Tuesday. Delivery to Europe is normally within 7-10 working days.

Q.  Do I need to sign for my delivery?

A.  Depending on the service, the delivery may need to signed for . For large parcels we use Fedex as the carrier. If you are not in for delivery and you have not specified a safe place to leave the parcel at your own risk then the courier will attempt three deliveries normally in agreement with the customer.  Next day delivery ? is a fully tracked service for Next Day delivery and a signature will be required on delivery. * Please be aware that orders placed after 3pm will be processed on the next working day. 

Q.  My order hasn't arrived within the specified delivery time

A.  We offer several different delivery options, full details of these are available on our relevant delivery page, each service provides an estimated delivery time and we always aim to deliver your parcel within this time frame. Unfortunately sometimes orders can be delayed within the postal service and this could be for a number of reasons like public holidays, custom delays or even bad weather. If you experience a delay with your delivery and the specified time frame suggested on our delivery page has expired then please contact the Customer Service department via our email address we will then begin an investigation to locate your order and provide tracking if available. Please allow 3 working days for these investigations to be completed.

Returns and Refunds

Q.  Can I return an item I bought online ?

A.  Yes, you can return your purchase if it is incorrect, or damaged. Please refer to the returns section of the eBay shop.

Q.  I returned my order, how long will my refund take?

A.  Please allow 5 - 10 working days for your parcel to reach us, once the items are received we will send you an email to let you know, please allow 2 - 4 working days for the refund to clear into your bank account.

Q.  What do I do if there is a problem with my return?

A.  If you have difficulties with a return, please call our customer service team

Q.  There is an item missing from my order.

A.  Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then get in contact with our Customer Services Team. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible to avoid disappointment as out stock does sell quickly.