Terms & Conditions:
There may be an additional surcharge for non-UK Mainland: Highlands, Islands of Scotland, Offshore, Isle of man, Isles of Scilly, Isle of Wright and remote locations
Please note delivery addresses with the below postcodes may be subject to an additional shipping charge which is imposed by the couriers:
AB, DD, DG, HS, IV, KA, KW, KY, LL, PA, PH, SI, ZE, TR, IM, GY, JE
Please contact us if you are unsure to confirm shipping charge
Please note: The images shown are for illustration purposes only and may not be an exact representation of the product.
Disclaimer:
Please note: The colours on the product listings are only given as a guide. This is due to the fact that every computer monitor has a different capability to display colours. In addition, everyone sees these colours differently. Sample pots are available to order upon request.
Always carry out a test patch (approximately 100x100mm) before full application to ensure compatibility with previous coatings and the substrate, and to ensure the colour achieved meets your requirements. Failure to do so will result in a product refund claim not being accepted.
Deliveries & Damages
Damages – All damages must be reported within 48 hours of receiving your order, so that claims can be processed and replacements issued accordingly.
Please note we have increased the quality of our packages in an effort to avoid damages as much as possible, please check inside your parcel as the packaging may be undamaged.
We will also require photographic evidence in conjunction with any claims.
Deliveries - We currently ship orders on next working day service, please be aware this is not a guaranteed service and can take 1-2 working days.
The couriers will attempt delivery on two occasions before returning your parcel back to us. If you have a safe place for the parcel please add notes to your order so they can be passed on to couriers. If you miss them, please contact the courier with the carded details or ourselves to arrange a suitable delivery day to avoid any unnecessary delays and charges.
If the couriers are unable to deliver your order and have to return your parcel back to us, a handling charge to cover the cost of the return will be passed on. Either as a deduction on a refund or if the goods need to be resent, an additional shipping charge will be applicable.
Returns Shipping Charge £15.00
Resend Shipping Charge £7.95
Collections are also welcome from our Trade Counter.
Our opening hours are Monday to Friday, 8.00 am to 5.00 pm.
We will be in touch to confirm your order is ready for collection
Responsible Shipping of Paints & Aerosols
Solvent based paints and aerosols are classed as Hazardous Goods and are prohibited to ship by many well known couriers such as the below: Hermes, TNT, UK Mail and DPD
Royal Mail: To comply with national and international regulations governing the carriage of mail, and ensure that mail in transport does not present a danger to the general public, we restrict or prohibit certain items from our network.
We want to ensure the mail is safe for everyone. Many everyday items, such as aerosols, paints, nail varnish and perfumes are considered dangerous goods under transport legislation.
Paints and Aerosols are classed as flammable liquids, which are only permitted to be shipped by an Approved ADR Courier. With restrictions on the Limited Quantity size allowed for road, air and sea transportation, as they require specialist handling due to the nature of the product.
Unfortunately shipping these items does mean products classed as Flammable liquids may result in an increased shipping charge applied by our couriers.
As per the recommendations for secure transportation of any dangerous goods as listed in the European Agreement Concerning the International Carriage of Goods (ADR) 2009 (Dangerous Goods).