RETURN POLICY

1.   Items have a warranty of 30 days from the day shipment is delivered and NOT when is received unless where otherwise stated 

2.   It is highly disallowed to modify the units, replacing or removing any part or parts,   attempting to repair the unit and removing any parts. This violates and invalidates our return policy. Ownership fully transfers to the buyer, the moment a decision to carry out the aforementioned activities. Please contact us via eBay messaging for either to return or replace and item you are dissatisfied with or having a defect or incomplete within the 30 days warranty period. 

3.   Some units may require software upgrade, firmware upgrade or even part(s) upgrade to be compatible for your needs.  Please contact us for the item specification before making the purchase.  Some software, firmware and parts upgrade may not be compatible with the unit.

4.   All return or exchange item must match the serial number that was shipped.

5.   Return shipping label are paid for by us for all Items that are 1, defective.  2, arrived damaged and 3, incomplete.  Shipping label for all other types of returns such as “ordered by mistake”, “no longer needed”, “change of mind” or “just didn’t like it” is the responsibility of the buyer and will be deducted from the refund due and subject to up to 25% restocking and 20% recertify fee.

6.     For all items listed with FREE Returns, these are subject to the conditions mentioned in (5). That is, even though we are subjected to automatic returns by eBay and we have to provide return shipping labels, the cost of such labels will be deducted from the Refund amount due when they don’t meet the condition spelt out.

7.     Items that arrived damaged or dead on arrival must be reported immediately upon discovery and not more than 3 business days of delivery. An attempt to use or fix damaged order received will void the return privilege and will not qualify for a refund. Damaged or dead on arrival item that are reported after 30 days does not qualify for return or for a refund. Charged back claim initiated by buyer as a result will be challenged.

8.   Item listed as Parts or NOT working are “ASIS” basis and are not covered under this policy and are NOT returnable.

9.     Keep the packaging box and do not discard, because should you need to return laptop for any reason, return shipping label sent to you will be for this box.

Please ask for clarification when in doubt about our shipping or return policies or both. If and when you have any concerns or dissatisfaction with your order, please make an effort to contact us via eBay messaging, choosing the option:  “I want to contact the seller”