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All batteries arrive fully charged and ready to fit and are packed securely.

Free Natiowide Next Working Day Delivery is based on all orders received before 2.30pm. Delays can occur from time to time with factors beyond our control. Please do NOT leave negative feedback. Our dedicated tracking team will try to resolve any issues that may arise. Some Scottish Highlands and Northern Ireland postcodes will incur a deliver surcharge (see below). As eBays longest online running battery company we pride ourselves on customer service and dedication in getting the battery to you as soon as possible. Leaving a telephone number makes it much easier to sort any deliver problem out.

The Following Postcodes carry a surcharge BT,KA,KY,AB,IV,PH,PA,HS.Please contact us for further delivery costs.

We do not deliver to Isle of Mann or Ireland. We can however deliver pallets.

If you are unsure on any delivery information please contact us via eBay message.

All items returned as unsuitable must be returned within 7 days of purchase with a full refund offered. Refunds can only be given up to 30 days after purchase. Exchange of product like for like thereafter. In the unlikely event of a warranty claim all products must be returned to alpha batteries for testing unless a fault report can be obtained locally. Please note all batteries tested locally must be fully charged. Alpha batteries are not responsible for the return of goods.

5 Year Limited Warranty details Energy Expedition GEL Carbon 12v EXP12-110C, EXP12-160C, EXP12-200C, EXP12-250C manufactured by Ritar International 

This Limited Warranty is designed to protect you against manufacturing defects. It does not cover: 

● Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series or parallel where not specifically supported), short circuits or reverse polarity connections 

● Loss of Capacity and running time within the limited warranty period. The suggested capacity and cycle life is based on laboratory test conditions. The amount of usable energy and cycles over the course of time will vary due to applicational factors, usage pattern, discharge time, charging, maintenance & climatic conditions. We do not guarantee your energy capacity and running time over the course of the limited warranty For example, cycling the battery more than 1 time daily, may cause the normal end of life to occur before the end of the Warranty Period. Alpha Batteries reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its end of life even if within the Warranty Period. Upon inspection, an industry recognised MK International capacity tester will be used and the results emailed to you. We can only accept the deemed cyclic usage the battery has placed under via detailed battery monitor and shunt data which records your cyclic demand. We can not accept subjective verbal, written or suggested patterns of usage over the period of limited warranty 

● Environmental damage; inappropriate storage conditions; exposure to extreme hot or cold temperatures, fire or freezing, or water damage 

● Discharging or an open circuit voltage reading below 10.5v (fully discharged) 

● Damage caused by incorrect charging including the use of unsupported lead acid only chargers and split chargers that are not optimised for GEL charging or charged at a voltage or current that exceeds or falls below the recommended parameters as described. Mains charging of the product is required periodically using a suitable and compatible charger (matching charge profile) with at least 10% of charge current to battery capacity. For example, 10 amps of charge current for a 100ah Battery. 

● Damage due to improper maintenance; under- or over-charging the Product, dirty terminal connections, impact damage or collision 

● Any product returned or remotely diagnosed below 10.5v will be immediately rejected under the warranty. Batteries below 10.5v is an indication of over discharge and abuse. Batteries can not self discharge below 10.5v and can only be caused by over discharge via an electrical drain when idle or insufficient charging. Modern smart chargers will not recover batteries below 10.5v as they require a minimum voltage in the battery to operate. This is not a fault with the battery. 

● Incorrect shunt value capacity. C20 capacity values to be used only. Details of C discharge values can be found on the product specifications. 

● Thermal Runaway caused by overcharging or poor connection which will manifest itself by swollen cells and lids 

● Product that was used on an over-sized inverter/charger (any inverter/charger that is rated to 3200 Watts or greater) without the use of a Manufacturer-approved current surge limiting device or shunt 

● Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor start-up up current that is not used in conjunction with a Manufacturer-approved surge-limiting device or shunt 

● Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at low state-of-charge, 100% state of charge, at temperatures exceeding 40 degrees C or placed on a continual float charge. Permanent float charge is not necessary and will cause premature failure which is not covered under this warranty Warranty Process The period of limited warranty is as shown on the product page and is from the date of shipment. Faults and manufacturing defects can occur with any electrical device and we aim to make the process as simple and pain free as possible. 

Alpha Batteries guarantees to give a free repair or replacement with defects proven to be due to manufacturing process (instead of customer abuse and misuse,loss of capacity and running time or general wear and tear). The warranty in non- transferable It is important that you contact us as soon as you notice a fault with your battery. We can talk you through a few simple tests that will help identify any issues. 

If we cannot resolve the problem remotely then we will arrange to collect the battery from you,or you can arrange the return yourself and return to our warehouse for testing. Any shipping fees incurred for approved warranty returns will not be covered by Alpha Batteries until the product is found to have a manufacturing defect in which any return shipping costs will be refunded to you Alpha Batteries advise that the average turnaround time for a warranty claim will be between 7-14 days. We can not be held responsible for downtime or costs incurred due to being without the product. 

At the time of writing example courier return costs can be found below EXP12-110C £19.98 including Vat. Batteries must be suitably packed and secure for transport. We accept no liability for damaged returns that are not packaged securely. Please contact us if you are unsure EXP12-160C, EXP12-200C, EXP12-250C £64.99 Inc Vat. 

Such products are oversized for normal courier networks and must be collected via commercial pallet network In the event of a proven manufacturing defect or battery failure that meets the above warranty terms and conditions, we will either repair the battery (usually by reconditioning) or replace the entire battery with an equivalent (or better) product from our current range. 

The warranty is an exchange warranty only and no cash refunds can be provided after 30 days.If we are unable to provide a like for like replacement then we will refund the original purchase price. If we cannot reproduce the problem, there is a loss of capacity but the battery holds charge or if the defect or failure is found to have been caused by customer abuse or misuse then we will return the battery to you, or if you prefer, we can recycle the battery. Depending on the state of the battery, we may be able to offer a credit towards an upgrade. Any shipping costs incurred as a result of a rejected warranty claim will be charged to you. 

This limited warranty is in lieu of, and manufacturer disclaims and excludes, all other express warranties. Manufacturer further limits the duration of all, whether statutory, express or implied warranties, including, without limitation, any warranty of merchantability or fitness for a particular purpose, to the warranty period. Manufacturer’s exclusive liability for breach of any warranty on the Battery shall be to replace the Battery within the warranty period in accordance with the terms of this limited warranty. In no event shall Manufacturer be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special or otherwise, including any lost profits or removal, shipping, or installation expenses. 

EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. 

Some countries do not allow limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, which may vary from country to country. This warranty shall be governed by and interpreted in accordance with UK law. 

This warranty is understood to be the exclusive agreement between the parties relating to the subject matter hereof. No employee or representative of Manufacturer is authorised to make any warranty in addition to those made in this agreement 

**To make a warranty claim a valid order number must be provided**