Payment:
1 We only receive payment via Paypal.
2 The buyer is responsible for any tax and/or duty charged by their country.
Shipping:
1 We could use ePacket, EMS, DHL,CHINA POST ,SINGAPORE POST.
2 We usually write "the product name" for declared to help you to don’t pay any kind of duty or tax.
For bulky item, we may write toy or sporing toy or sporting accessory on waybill,to avoid of your burdening more tax and duty
3 The packages can be sent out within 2 days time after payment arrived. If something special noted, we will contact and explain you.
4 The shipment is registered delivery and the waybill number can be tracked. By the way, the tracking information updating speed depends on different destination country.
All the packages sent using Registered Post always need wait about 4-7 days’ time for show information.
5 Arrival delay by Singapore post:
We cannot control if the post office have delay. Be patience because we will keep the contact for some special situation.
6 All the retail box will remove before sent out the item.
Refund and Resend:
We provide a 15 days of warranty.
Please Note: We do not cover any item damaged after use or as the result of water damage.
How to ask for a refund or resend:
Step 1) Contact us via message box.
Step 2) You must provide as many details as possible about the problem you are having
Step 3) The return authorization will be issued.
Step 4) You must return the item for the agreed exchange or money refund.
All return shipping costs are the responsibility of the buyer.
Contact us
1. Ebay message box
2. Send Email to us.
3. Get our Tel or Fax number.
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction!
Feedback is very important to us.
We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.