The products for sale are A-stock merchandise only - which means brand new, with all original packing and paperwork.

The products sold are not B-stock merchandise, not refurbished, not repaired, and not used or previously on demo.

All items in our catalog are brand new, absolutely identical to the merchandise that you would get from your local authorized retailer.

All our items are purchased through the USA authorized dealer network for each brand. 

Our Warranty against Manufacturer Defects:

Our warranty term covering manufacturer defects is equal to the term of the manufacturer’s own stated warranty, up to and including a maximum of 5 years. Each manufacturer has a different warranty term and stipulations for each range of products, and often have different terms and stipulations per model. Please refer to the manufacturer’s warranty declaration for the model that you purchased, to obtain the actual terms and stipulations for that model (each manufacturer has their warranty information available on their respective websites).

Additional warranty stipulations are also equal to those of the manufacturer warranty, including stipulations about parts and labor, and disqualifying elements such as accidental or negligent mishandling of the device by the user, such mishandling resulting in the damage of the device (including the over-powering of speakers by too much wattage)

We also include 5 year warranty for all sold Ebay orders though our organization with alliancewarrantysolutions.com/homeaudio

Fedex None Delivered Policy:

Fedex will make up to 3 delivery attempts, leaving tag on the door with each failed attempt. If you are having an issue with acceptance of delivery before 3rd attempt, we can arrange up to one week delay. We can re scheduled delivery again when you are able to accept it, including weekends. After Fedex makes 3 unsuccessful delivery attempts, the package will be returned to us by Fedex. In this case, the customer will be charged the original shipping fee, the undelivered return shipping fee and the re-delivery fee.

Our Shipping Warranty:

For items that are over $500, we require signature upon delivery with required Government ID presented to Fedex at the time of delivery. Our shipping warranty covers any damage incurred during the shipment of any unit to the shipping address on your order. The shipping warranty must be claimed within 2 business days of receiving your order (due to the propensity of abuse by unscrupulous individuals who, in the past, have used our shipping warranty to cover their own mishandling of purchased items).

Return Policies

Within 14 days unopened products can be returned subject 25% restocking fee. No returns on opened box of functional merchandise. 25% restocking fee for cancellations on shipped orders. eBay customer is responsible for shipping fee of returned goods regardless of reason. If eBay customer rejected delivery will be subject to 25% restocking fee on refund.

We do not ship to Freight Forwarding Company, Hotel or Rental Apartment unit

Before your order is shipped, we will validate that your delivery address is USA single family home or validated business address, if we determine that buyer is using Freight Forwarder, Hotel, Rental Apartment unit we will cancel the sale.

Restriction Delivery Locations:

Alaska, Hawaii, and Puerto Rico are not free shipping. Please contact us in advance to purchase for shipping quote to these locations. Otherwise your order will be cancelled and refunded