We hope you will be happy with your shoes however we accept that sometimes the sizing or style is not quite right for your needs. If for any reason you’re not, please see below our policies.

• Cancellation Policy

Under the Distance Selling Regulations you have 30 working days, excluding bank or public holidays, after you have received your delivery to cancel your order. For a full refund of the price paid, you must return the goods to us immediately in the same condition in which you received them and at your own risk. If you cancel your order in accordance with this provision, we will process a full refund within 14 working days of receiving the goods providing they are unused and in a saleable condition.  This will not include postage costs.

• Returns Policy

Please return all products to:
Mia Hara Ltd
Unit 4, Morehouse Farm
Ditchling Road, Haywards Heath
West Sussex
RH17 7RE

Please make sure your return is securely wrapped with your name and address clearly visible on. Please note that goods remain your responsibility until they are returned to us so we recommend you obtain proof of delivery (ie signed for) for your return as we cannot be held liable for goods lost or damaged in transit.

• Faulty Goods

If you think that you have received any faulty item, please contact us immediately. 

Our general policy for faulty goods is that on receipt of the goods we will inspect them, and we will either:
1. accept the return and refund the price of the goods plus postage or
2. if the goods are found not to be faulty, return them to you at your cost

Please note that goods will not be considered faulty if the fault is not a result of manufacture but has instead been caused by wear and tear or misuse. Goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).