Wharfedale Diamond A1 Active Bookshelf Speakers - Black Finish

*** ALL ORDERS WILL BE SENT OUT WITH "AUTHORITY TO LEAVE" UNLESS YOU MESSAGE US WITH ALTERNATIVE INSTRUCTIONS ***

Unfortunately we cannot offer a pickup service as our warehouse premises are not open to the public.

We use Direct Freight Express for all our shipping. Transit times are generally 1-2 days to Sydney, Melbourne and Brisbane. 2-3 days to Adelaide. 3-5 days to Perth, Darwin and Tasmania. Please do not hesitate to e-mail us if you have any questions.

Please note: Your order will not be delivered to an unattended address.

Direct Freight Express will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for the parcel, a card will be left and the parcel will be re-directed to the nearest Courier depot.

You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

AVR recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.

DISPATCHING AND DELIVERY TIME OF ORDERS:

AVR will dispatch your order on the same day provided your payment has cleared and you have confirmed a delivery address where there will be someone available to sign and accept delivery during business hours. Our trucks pick up at 3:00pm, so if your payment is made before then and delivery address has been confirmed, your order will get processed in time to send, otherwise it will have to be sent out the following day.

DIRECT FREIGHT EXPRESS will deliver your order between 1 -5 business days depending on your delivery location.

Deliveries are made during business hours Monday to Friday only.

DELIVERY TO A P.O BOX:

Unfortunately we are unable to deliver to P.O. Box. or a Parcel locker.

We accept paypal and direct bank transfer only.

We require payment within 5 days of purchase date unless you have contacted us and made arrangements.

Unpaid item case will be opened on 6 days after purchase date.

All BRAND NEW speakers sold come with 5 years full manufacturer’s warranty, from purchase date. 3 years for subwoofers.

All USED, SECONDS or MANUFACTURER REFURBISHED items come with a 3 month warranty, from date of purchase.

If for some reason you have a concern with your order, please make contact with us immediately so the matter can be resolved. Occasionally things happen in transit that are out of our control, if for whatever reason you are unhappy with the product received, please contact us immediately.

All prices in our store include GST and a Tax Invoice will be included with your order which you should keep as proof of purchase.

We have a no return policy if you change your mind. Please be sure prior to making a purchase.

If for some reason you have a concern with your order, please make contact with us immediately so the matter can be resolved. Occasionally things happen in transit that are out of our control, if for whatever reason you are unhappy with the product received, please contact us immediately.

All prices in our store include GST and a Tax Invoice will be included with your order which you should keep as proof of purchase.

FAULTY PRODUCT:

Should any of the products you purchase from our store be faulty or damaged:

Please make contact with us as soon as possible so we will work with you to resolve problem.

We have Authorised service centres across the country that do work for us. We may direct you to your nearest service centre for them to evaluate your item. If we need the item to be returned or photographed, we will advise you when you contact us

Please do not leave negative or neutral feedback. Please contact us if there is any issues with your item and we will gladly sort out any problems.

We do a large volume of sales and we will leave you feedback when we get a chance to do so.

NOT RECEIVED YOUR ITEM:

If your item has not arrived in the time frame outlined in our Shipping section (shipping time is calculated from the day following notification that your item has been shipped, only WEEKDAYS Monday-Friday, Saturday and Sunday excluded), please contact us.

Please ensure you have the following information available and have also followed the following steps below:

• Your eBay ID
• Your full delivery address, and it is correct
• The purchase date of the transaction
• You have checked with neighbours or anyone else that may have accepted your delivery

All deliveries have tracking information, this information will be available on your eBay account with the details of your purchase from us. If you are unsure, do not hesitate to contact us.

If there is an issue with your item, please contact us before you decide to open any cases so we can resolve the issue as quickly as possible.

You can contact us via Ebay message service and we will get back to you within 24 hours.

Please note our office hours are between 9 A.M - 5 P.M so all messages outside those hours will be replied to as soon as possible.

For any additional information please visit our website.