Item Location and will ship from Houston Texas 77083 , USA

"All package are packed with care

Live Guarantee Arrival."

Betta will be alive for up to 7 days without any food and with proper shipping and package. Over the course of 2 years of re-homing betta, I hardly have any problem with betta being transport alive, except in some rare cases when the shipment is lost for a week or extreme weather.

• Shipping and handling within 12-24 hrs on scheduled ship day
• Betta will be carefully packaged in a Styrofoam Cooler Box with proper insulation to ensure they can tolerate the temperature shift during the winter.
• Shipping Schedule:

                        Monday - Livestock

                        Tuesday - Livestock

                        Wednesday - Livestock

• Order placed after 3PM Tuesday will be shipped out next Monday morning
• Livestock (Freshwater shrimp and live plants, live fish) will be ship Monday, Tuesday and Wednesday only. Shipping them out this day will eliminate the chance of the package will spend overnight at the warehouse, therefore increase the chance of their arrival healthy significantly.
• If the weather conditions are not allowed shipping the livestock. I will discuss with you when should be ship.
• Every shipment is cover under our Guarantee Live Arrival policy.

• THE LIGHTING I USE MIGHT BE DIFFERENT FROM YOUR AQUARIUM SO COLORS MIGHT BE LIGHTER OR DARKER DEPEND ON LIGHTING YOU USED, fish might likely arrive lacking color due to stress from shipping colors will be back to original when the fish settle down, marble gene maybe change color and marking during a short period of time

"We take a loss, so our customer

doesn't have to."

Every package bought from us is covered under our Live Guarantee Arrival Policy.

In the event of any animal dead on arrival, please follow these step to submit your claim:

• Take 3 clear pics of dead animals in the un-opened bag next to the shipping label.
• Report to us any problem you see when open the package, not after 3-4 days or weeks
• Send us a message with clear descriptions of what happened to the package to help us diagnose the problem.
• Allow us up to 24 hrs to process the claim.
• Once the claim is approved, a refund will be sent to you

We will issue the refund of betta excluding the shipping cost

Please note, in this circumstance, our DOA policy will be voided:

• The package is unsuccessful deliver on the 1st attempt (We ship to a confirmed Paypal address, it's your responsibility to ensure the address is correct. Unable to deliver on 1st attempt, DOA will be voided.
• The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs since the time of delivery, DOA will be voided.
• The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)
• We process case by case, let us know your thoughts to help us process the claims.

💥Tail Nipping during transit is known in halfmoon betta fish. It is something that we can not control, therefore we cannot hold responsibility for tail nipping.

💥ALL SALE ARE FINAL, No Return Fish💥

💥IF FISH ARRIVED DEAD WITH FOLLOWING DOA RULE. I'LL REFUND FISH EXCLUDING SHIPPING. PLEASE ACCEPT THIS POLICY BEFORE BUYING FISH.

BETTA very sensitive to change when it comes to water in your tanks. Any immediate change can cause causality. While we working our best to ensure the betta an easy transit and deliver them healthy to your front door. Once they are in your possessions, it is YOUR RESPONSIBILITY:

·        to make sure your water parameter with our tank water parameter. We recommend having a water test kit ready at all times.

·        to make sure to drip acclimate the betta into your tank correctly. We suggest drip acclimate at least 1 hrs before putting them in your tank.

·        to make sure your water doesn't fluctuate too much during the day in their first 30 days.

HAPPY BETTA KEEPING

LET US BE YOUR TRUSTED PARTNER IN YOUR BETTA HOBBY

Our flat price for shipping is below:

USPS Priority Mail : $16

UPS 2nd Day Air : $26$

UPS Next Day Air Saver : $36$

Please go head and pay shipping fee for each item you purchasing & we will refund extra shipping fee back to customers.