Dead on Arrival (DOA) Policy: In the rare event that a fish is received in a deceased state, we require the submission of at least three clear photos, taken from different angles, serving as evidence of the deceased fish. These photos must be taken within thirty minutes - one hour of the delivered time and should depict the fish within its original, unopened bag. Regrettably, any notifications received beyond the 1-hour delivery timeframe render us unable to process a replacement order.

It is crucial to ensure that someone is available to receive the fish at the time of delivery to prevent exposure to uncontrolled environmental conditions, such as being left on porches or in mailboxes. We commit to responding to all messages within 48 hours. Please note that we do not accept returns on fishes; once shipped, all sales are considered final and fall under the umbrella of our Guaranteed Live Arrival policy.

Shipping: Orders are processed for shipment from Monday to Wednesday in the sequence they are received, utilizing UPS 1 Day AIR. Depending on the order volume and prevailing severe or extreme weather conditions, there is a possibility that fish shipments may be deferred to the subsequent week. Sellers have the flexibility to coordinate a shipping schedule based on the buyer's preferences.

All fish are meticulously bagged and packaged inside an insulated box, and when necessary, a heating pad is included to ensure the health and secure delivery of the fish. It's normal for fish to experience discoloration due to the stress of shipping. While most fish typically regain their normal color within 48-72 hours, others may require up to a week or more with appropriate care.

Please note that shipments are restricted to within USA

Photographs: It's important to note that the images provided are captured under professional lighting conditions, and the colors may appear differently under natural or aquarium lighting. The hues and patterns of healthy fish can undergo changes naturally due to their genetic makeup, environment, or in response to stress, particularly during the shipping process. This is an inherent aspect that cannot be fully controlled and may occur suddenly or gradually over time.