Why Choose Us?

VIP Outlet was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide products directly to VIP Outlet to leverage our extensive remarketing channels. Sealed product is instantly made available to you for immediate purchase. If products arrive as open box VIP Outlet refurbishes products to ensure they function according to the original manufacture's specifications. VIP Outlet is North America's largest refurbisher of Retailers/Manufactures product backing our work with a years of experience to ensure a great user experience. Every single item we sell goes through thorough inspection processes to make sure it works perfectly.

Payment Policy

For your safety and convenience, we process all payments through eBay where all major Credit Cards are accepted (Amex, Visa, MasterCard, Discover, etc.). For "Buy It Now" listings, your payment is due at the time of checkout. For auction style listings, your payment is due within 48 hours after the end of the auction.

Curbside Delivery

We offer Freight Shipping which includes residential/commercial curbside liftgate delivery. Please note that this service is limited to curbside delivery only; the item will be placed at the end of your driveway. The delivery team will not move the item into your garage, home, or any other indoor or personal space. It is essential that you have the necessary manpower and equipment to handle heavier items once delivered. Prior to shipping, your item will be securely crated at no additional charge to ensure it arrives in pristine condition. Please be aware that the carrier does not take responsibility for the removal or disposal of packing materials or old appliances. It is crucial to provide a valid and accessible phone number as the freight company will use this to schedule your delivery appointment. They typically arrange a 2–4 hour window for delivery and will contact you in advance to confirm. Please ensure your account information is up-to-date to avoid any delays in the scheduling and delivery process. If your property features a solid surface driveway, upon request to/and at the driver’s discretion, the item may be placed in your garage or driveway.

Please follow these guidelines to inspect your packages upon delivery:

Important Note: You have 48 hours to report any damage to us. If you choose to authorize delivery without a signature, VIPOUTLET is not responsible for any damage or missing pieces. Requesting delivery without a signature is considered the same as accepting the shipment without any exceptions.

Steps for Inspecting Shipments:
Step 1: Examine all packages for external damage.
If you notice any external damage, make a note of it upon delivery and inspect the contents immediately. If the driver does not allow you to do this, contact us right away. If you cannot reach our office, refuse the package and instruct the shipper to hold the freight at the delivery terminal until they contact us. In any case, please contact our office as soon as possible.

Step 2: If there is no visible external damage, sign for the delivery and accept it. You may also note on the delivery paperwork that the package has “Not yet been inspected for concealed damage.” However, you must still open and inspect all products within 48 hours and notify us if there are any issues.
Important Reminder: Signing for your delivery without noting damages legally indicates that you have received your freight in good condition.

Step 3: After the delivery service has left, please inspect your items for any concealed damage. If you find any damage, notify us within 48 hours so that we can file a claim.

Warranty

Enjoy a one-year manufacturer's warranty, with an additional one-year warranty available when installation is performed by a Sub Zero factory-certified service technician. The Sub-Zero product warranty guarantees coverage for all parts and labor required to repair or replace any component found defective in materials or workmanship under normal residential usage. It's important to note that all repairs under this warranty must be conducted by a Sub-Zero factory-certified service technician, except in cases explicitly directed by Sub-Zero, Inc. Services are available during standard business hours. Please be aware that this warranty does not extend to cosmetic damages.

Return Policy

No Return Policy Notice. Due to the large and bulky nature of this item, we are unable to accept returns in order to maintain competitive pricing. We understand the importance of customer satisfaction and quality assurance; therefore, we are committed to reviewing any claims regarding your purchase. Should you have any concerns, please submit your claim within 24 hours of delivery, accompanied by proper documentation. This policy allows us to continue providing high-quality products at competitive prices while ensuring that any issues are promptly addressed. We appreciate your understanding and cooperation.

FAQ

Nature of our Products:
We sell brand new and refurbished products of a large variety - from “brand new” in original box to “like new” or “refurbished” in an original or non-original box. The condition of the item you are purchasing will clearly be marked on the listing page.

I received my item but it's missing something...what now?
This means we messed up a little and we promise to make it right. Please contact us through eBay messaging so we can send you the missing item/accessory right away.

I received the wrong item…what now?
This means we really messed up and we promise to make it right. Please contact us through eBay messaging so we can get the right item sent to you right away.

Feedback Policy
We understand that sometimes there are situations where you may not be satisfied with your order/product or its fulfillment. However, we are here to assist you and resolve any issues that arise, so please give us a chance to do so prior to potentially posting any negative feedback. We are sure that we can provide a solution that makes you happy.