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Our delivery speed in business days significantly surpasses the market's estimated delivery date.
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[What You'll Receive] You will receive the item exactly as pictured and described in the title if there is no special instructions. A non-OEM compatible AC adapter is included.
[Physical Condition] The item is in good physical condition. We encourage you to thoroughly examine all the provided pictures.
[Working Condition] The item is in good working order.
[Warranty (days)] For both "Used" and New" items, we offer a 30-day warranty. No warranty on "for parts or not working " items.
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• Parcel: Your order will be shipped with a tracking number.
• Economy Shipping (Letter Mail): This option does not include a tracking number.
• Delivery speed may vary due to factors such as customs processing, distance, holidays, and more. We reserve the right to adjust shipping options and carriers as needed.
• Local Pickup: We welcome online payment or payment upon pickup. Please collect your order within 7 days after the auction closes; otherwise, we may recycle or resell it, with a 15% restocking fee applied.
• Pickup Hours: Our pickup location is open from Monday to Friday, 9:30 am to 5:00 pm (no weekend pickup service), and is conveniently located at SW Marine Dr, Vancouver, near the Marine Dr SkyTrain station.
• It is the buyer's responsibility to ensure that the shipping address provided on the market is accurate. Buyers must promptly collect parcels as instructed by the carrier to avoid any additional charges or fees. We reserve the right to charge extra shipping fees for remote locations (Canada: YT, NT, NU and other remote areas; USA: AK, HI, Puerto Rico, Guam, the US Virgin Islands, and other territories that are not part of the continental US and other remote areas ); please request a quote before bidding. Additionally, buyers can arrange shipments using their own shipping accounts, but we will charge handling and material fees (minimum 15 CAD). Buyers must create waybills and send them to us. We reserve the right to decline shipping to certain locations.
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• Please make timely payments to avoid automatic unpaid strikes from the market.
• Contact us (do not make payment before receiving our confirmation) for any service exceptions or address changes. Failure to do so may result in additional charges or fees.
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• Abuse of the marketplace return policy is not allowed and is unacceptable. Please select the correct reason for your return. Any unreasonable returns will be reported to market customer service and may lead to the suspension of your account.
• We record serial numbers or IDs when shipping orders. Please provide clear pictures of the labels on products when initiating a return and ensure that the items are returned in their original box with proper packaging to avoid return refusal.
• If warranty information is not explicitly mentioned, a 30-day warranty applies to "used" and "new" items from the date of delivery. Parts or items listed as "not working" are not covered under warranty.
• In cases of parcel damage during delivery, we will file claims with the courier. Please respond promptly to emails or calls from the courier to avoid return refusal. If you disagree with this policy, we recommend refraining from bidding.
• We accept returns through postal services only (Canada Post, USPS, and other countries' postal services). We do not accept any COD (collect on delivery) returns or UPS, DHL, FedEx returns. Buyers must provide the dimensions and weight of return parcels, as well as their email addresses on PayPal.
• Please label the return parcel as "Return Goods" or inquire with the courier to ensure that customs or taxes are not charged. Any customs or tax charges incurred will be the buyer's responsibility.
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• If cables, adapters, or other accessories/parts are not mentioned in the description or shown in the pictures, they may not be included. We specialize in hardware sales, and if software, user information, passwords, or licenses are not provided in listing, it means these may not be included. It is the buyer's responsibility to install software, recover passwords, register users, or obtain licenses.
• If you have any questions, please contact us via the market message center only. We always strive to respond to your inquiries within 0-48 hours."
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