Discounts Programs

Send us a message or give us a call for Special Team Programs Offers.

ZUCA Warranty Policy

As an authorized ZUCA dealer we are offering the same warranty policies offered by ZUCA.

-ZUCA warranty does not cover damages such as wear and tears from any misuse due to overfill, washing machine damage, and more similar.

-Each warranty claim will have to be submitted to SkatingMall and approved by ZUCA. SkatingMall, eBay, and ZUCA all require detailed pictures to be provided with any claim before taking any actions.

Customer Service

Despite all the terms and conditions of sales including return policy, exchange policy, and warranty policy we are here to serve your needs and to make sure that you have a pleasant purchase experience along with being happy with your purchase. We like to go above and behind to make sure that each of our customers are fully happy. Before opening a dispute please get in touch with us and we will be happy to assist you. We are open 7-days a week and answer to messages/email at about any time of the day.

Feedback

Once received the item, we ask you to leave positive feedback. If you encounter any issues, please contact us before leaving negative feedback. We also ask you if you can please leave 5 starts in all the aspects of the purchase, this is how we can assure to offer the best deals and offers to our customers.

ZUCA Return Policy

Most ZUCA Product can be returned in original condition (including boxing) within 30 days from delivery by carrier, however some conditions apply.

-ZUCA products returned with reason categorized as ‘changed-mind’ are subject to a 20% restocking fee.

-Return shipping charges are always at customer expense.

-Returns must be approved by the SkatingMall management.

-Returns must be shipped back with a tracking number. If above $250, signature confirmation is mandatory as per eBay policy and we also suggest insuring the item for its value.

-ZUCA Products used in any way are non-returnable, non-exchangeable, and non-refundable.

ZUCA Exchange policy

Most ZUCA products can be exchange if returned in original condition (including boxing) within 30 days from delivery by carrier, however some conditions apply.

-Return shipping charges are always at customer expense, including the cost of shipment for a new ZUCA product, this even if the new item/s are listed as Free-Shipping.

-Exchanges must be approved by the SkatingMall management.

-ZUCA Products used in any way are non-returnable, non-exchangeable, and non-refundable.