Dear valued customers. Thank you for visiting our store.
If you have any question, please feel free to contact us.
If you feel uncomfortable with our service or product, Please contact us immediately.
We will communicate smoothly to solve the issue.
★Album & Items
This sales record reflects the sales records on all official charts.
(including the hanteo chart and gaon chart(circle chart))
The items we handle ard genuine, all purchased from the official store.
Due to the nature of the material, photocards may cause fine scratches depending on the manufacturing process,
which are not subject to exchange or refund.
No more than 5mm marks, scratches, ink splashes, or press marks on the artist's portrait can be returned.
(Includes back of photo card)
Albums that have passed the release date are subject to real-time inventory fluctuations, and orders may be canceled
Due to some quantity sold out or completely out of stock situation,
We will inform you separately in case of cancellation due ot lack of stock
Since outboxes are manufactured to prevent impact to protect the product,
fine scratches, damage, discoloration, etc. may occur during packaging/delivery,
and this cannot be a reason for exchange.
★SHIPPING
All purchased items from our listings will be shipped from South Korea.
We will more carefully packed your purchase item.
We ship within 1-3 business days after receiving cleared payment.
When inventory can not be prepared immediately, it may take longer than usual.
Standard Shipping time usually takes 14 - 30 days (Russia,South america 25~50 days)
Expedited Shipping time usually takes 3 - 7 Days to arrive (There is a difference depending on the country)
Please understand it depends on the customs and post office of your country.
If you want to choose DHL for quick delivery with safety, please request invoice before you pay.
All orders will be sent with free tracking number.
★RETURN POLICY
We accept the returned item within 30 days after you receive your order.
All returns must be packed with all components provided upon initial delivery
(If you already opened or used item, return will be not accepted)
We will send refund as soon as return arrived.
If you received wrong item,please let us know to resolve problem.
Please contact us before you leave negative feedback, and we will do our best to make the situation right.
★TAX & CUSTOMS
Customs duties and taxes may apply depending on the country,
these fee are determined by local customs authorities and any duties incurred are the responsibility of the buyer.
If payment is not made within a certain period, the product will be automatically discarded,
and if it is discarded due to non-payment of customs duties, re-delievery of the product will not be possible.
Tax standards vary depending on the destination counry, so please contact the customs office of your country