eBay

About Us

H&T Pawnbrokers began serving communities in London in 1897. Since then we have expanded to become one of the oldest and leading pawnbrokers in the UK. On 8th May 2006, H&T floated on the Alternative Investment Market (AIM). Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us becoming the largest pawnbroker in the UK. On Ebay we focus on adding New & Pre-owned Jewellery & Pre-owned Watches daily. Our Ebay team is in the office on weekdays only from 08:30 until 16:30 excluding bank holidays and we will get back to any queries you may have as soon as possible.

Payment

Payment methods - Directly through Ebay only.

Shipping

All of our items are shipped fast and free with Royal Mail. We usually dispatch an item within 1-2 working days to ensure the items reaches you as soon as possible.

Items over £250 will be sent via Royal Mail Special Delivery by 1pm.

Items between £51-£250 will be sent via Royal Mail 1st Class Signed For.

Items that are £50 and below will be sent Royal Mail First Class.

Terms

All terms of sale must follow eBay policies for buying and selling.

Setting and meeting expectations in a listing?s terms of sale ensures a smooth transaction and buyer satisfaction, while helping eBay remain a reputable marketplace.

What is the policy?

Sellers should provide clear and accurate terms and conditions, and are required to meet the expectations they have set in their listings. These should include:
Postage services, costs, and handling time. A postage service that ensures safe and timely delivery, including when offering free postage, should be used.
Note: Transactions with a total order cost (total of item(s), postage and tax) of £450 or more are required to have signature confirmation to be protected if the buyer reports they didn't receive the item. 
The forms of payment accepted and that can be selected in eBay checkout

A returns policy:

Clearly stated criteria under which a return will be accepted
Clearly stated time period in which the buyer must notify the seller about a return
Who will pay return postage
How refunds will be issued
Clearly stated taxes or applicable government-imposed fees
Compliance with the Presale listings policy, where applicable
Having items in an inventory or having an existing agreement with a 3rd party to fulfill the delivery of the item under the terms of the listing
Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Returns

60-day no quibble returns on all items. 
Buyer does pay for the return, however if this is a fault on our behalf and you have any issues, we would be happy to send out a free return slip to your address to make for a smooth, quick return and refund when the item comes back. Feel free to pop us a message if you do want to discuss this about a recent item you may have purchased from us. 
All returned items have to come back in full, with anything that we would have sent with the item including the jewellery/watch box. Once returned, we will give the item a quick check over and process the refund directly through Ebay.