PayPal and Visa/Master Card via eBay Managed Payment.

Afterpay between AU$1 - AU$2000, you'll see it as a payment option on the listing page and at checkout.

Bank transfer (internet banking) - Please kindly put your ebay username on the reference/description when payment

• Commonwealth Bank
• A/C Name: TDRMOTO PTY LTD
• BSB: 063779
• A/C NUMBER: 10208273

• All orders will be shipped within 1 business days once we have all requested details & cleared payment.
• For large and bulky items, PO BOX, Parcel Locker or Post office related address are not accepted, residential address will be required.
• We will use Australia Post, Fastway and other courier services. If buyer has a preferred service, please leave a message after payment. If no message received, freight carriers will be selected according to buyer’s location.
• If buyer is unavailable at the time of delivery, a calling card will be left. Please reply to the calling card in time to avoid returns. Re-delivery fee will be charged for items that need re-delivery.
• We deliver Australia wide. However, for large and bulky items although it is free shipping listed, surcharge may still apply for remote and rural areas. Please read the description before purchase.

• All items if returned must be accompanied with buyer's name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.
• If buyer had a wrong purchase or changed their mind please contact us within 30 days after the original transaction date. Products must be returned at buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer. Refund, minors the original shipping cost, will be issued after returned item received. For free shipping items the original shipping cost will also be deducted from the purchase amount.
• If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.
• If refund/exchange is required for transactions more than 45 days, extra 20% restocking fee will apply. Buyers are responsible for paying the return shipping.
• For batteries we will give 3 month replacement warranty from the date of original purchase under normal and non-commercial use. However, the defective battery must be returned to us at buyer's cost and buyer is liable for the shipping cost for replacement battery. Warranty becomes void if the battery has been improperly charged, installed or misused in any way.

We are an Australian Registered Company that distribute to resellers and sell products directly to consumer by cutting the mark-up cost of middle parties thus we are able to pass on the incredible savings. We believe with our professionalism and enthusiasm we can provide our customers with the best service and products.

We have listened, strife to improve and change with the trend. With your support, we have become one of the biggest Australia China bike importers. We hope with your continuous support, we will continue to grow and expand. Thank you!

Pickup is availabe from Melbourne (Hoppers Crossing) warehouse after item purchased. However, bookings or apointment are required when taking advantage of our Pick-Up option. We encourage please contact us before visiting.

Got a question? Click here to Click here via eBay messaging.

12 Months Limited Warranty

We warrant against possible manufacturing defects providing the following conditions are satisfied:
• Product is completely and correctly assembled
• Product is used under normal condition for its intended purpose
• Product receives all necessary maintenance and adjustments
• Product is used for general transportation or recreational use only

What is covered by this Limited Warranty;
1 Year Frame only
1 Year Warranty on Motor only
1 Year Warranty on Battery only

What is not covered by this Limited Warranty:
• When the bicycle is used negligently or results in damage due to traffic accident .
• Top Speed is not covered under warranty, if your electric bike does not reach estimated top speeds, this is not covered under warranty.
• If your electric bike does not reach the factory estimated distance advertised, and can vary depending on how you use the electric bike and the total weight carried, this is not covered under warranty.
• All batteries will and do lose capacity over time, capacity loss is not covered under warranty. (If the battery unit is used incorrectly or seal tampered with, this will void your battery warranty). Others that is not covered under warranty for battery are; If you have not charged your battery regularly, left your battery sitting unused for over more than 3 month, If you damaged your charger or battery by incorrect use.
• When your battery starts to lose capacity and runs for less distance, this is not covered under warranty.
• Damage due to normal wear and tear and maintenance. Parts that are not covered under warranty under normal wear and tear include; tires, tubes, brakes, brake pads, derailleur and gear adjustments, tightening on all nuts, spokes, bottom bracket, chain and general adjustments (Please have your bike service regularly by a bicycle mechanic)
• Rust and corrosion on bike is not covered under warranty.
• Damage due to external causes will not be covered under warranty.
• Any minor scratches, marks or imperfections will not be covered.

Warranty will be void if the product is ever:
• Used in any competitive sport
• Modified in any way , includes but not limited to: modifications to the bicycle , components , electrical components
• Misused, abused or neglected
• Rented, for commercial use, sold or given away
Monsterpro will not be liable for incidental or consequential loss or damage due directly or indirectly from use of this product.

Warranty and Repair Claim
To claim your warranty, please provide proof of purchase and contact us via email or phone listed below.
The cost of sending and returning of your TDR electric bike is at the customers expense.
Warranty repair timeframe may take up to 60 days depend on replacement part availability. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product.

Other Repairs
All TDR electric bike repairs which is not covered by warranty can also be repaired at authorised service centre at the customers cost.We will carry most of the spare parts on our current and past models. Should you wish to purchase any parts, please contact us.