FAQ

Q: How long will ship my order after placing orders?

A: We sincerely appreciate your patience. We will ship your items within 2-3 business days after you place orders, except holiday.

Q: How long the shipping time to my address?

A: In the normal time, the shipping time is about 10-15 business days. If you want know about more specific shipping time to your country, be free to message to our customer service.

Q: Can I change the order information or cancel the order at any time?

A: Before we ship your order item out, we can change order information for you.

Q: How do I choose the size for my princess girls？

A: Kind note, the size option is a suggest age for your lovely kids, please place order accoring to your kids real size information.



Paying tax is the duty of every citizen, buyer need to responsible for the all of taxes. Due to the tax problem, buyer refuse to receive the goods, buyer need to Responsible for freight out and home.

1.   Delivery time: We send by China Post Air Mail in Default.  (20-60 days for different cournties, Brazil sometimes needs 90days). We send by Epacket to USA about 7-15 days.

2.   For fast delivery, please choose EMS (7-10 days), for Russia and Brazil, it needs 10-15 work days.

3.   We guarantee to ship out within 15days after payment confirmation (except Holiday).

4. Our shipping rates include the cost of shipping, handling, packaging and related manpower costs.

5. Please contact us If you don't receive over above business days,we will solve this problem in a very short time.

6. Please make sure the shipping address is correct. We are not responsible for any wrong or undeliverable addresses.

1.We depend on our aliexpress reputation and customer satisfaction to succeed. Therefore, Your feedback and DSRS are extremely important to us as better DSR scores affect our search; placement on aliexpress.

2.If you love my items please leave me good feedback and 5 star DSR rating. Your action will help us offer our milk and bread . I will do the same for you .If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your stores!

1. We will check the goods quality before shipment. If there are some unexpected problems happen, we hope to solve the problems with buyer through friendly in the following ways:
   (1) If it is quality problem, buyer can contact us after receiving the goods, buyer can help to provide photos or video and other evidence to help us to solve the problems.
   (2) Man-made damaged, buyers take full responsibility.
   (3) If the cusomers do not satisfy with the products, the buyer return the goods in original conditon to us; after we receive the goods ,we will send a new product to buyer or refund the money. But shipping fee is not refundable.

And the item should be returned to us in its original condition by mail with tracking number.

4.   Any question you would like to ask ,welcome to email us

All emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible. If you email us and don't hear a reply, please email again through the aliexpress system as sometimes our mail servers have errors

Because of the new rule of Russia post office, When make an order, Russia customers have to write the Full name(a surname, a name and a middle name), or the packages would be sent back . No full name, we will refuse to send goods out! thanks!

Thank you for your coming to our shop!!!

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