MyDigitalTech is the retail branch of one of the world’s largest electronics reuse and recycling companies, for refurbishing and disposing of their surplus IT and telecoms equipment.

Our stock comes from the companies and agencies who bought top-quality new stock and kept it well maintained. We collect these units and bring them to our asset recovery facility where we work our IT magic!  First we data wipe the equipment, ensuring that it no longer contains any data from a former user. They are then put through a rigorous testing programme before being cleaned inside and out.

Finally, as one of only a handful of Microsoft Authorized Refurbishers in the UK, we install a genuine Windows operating system on all compatible products.

Now, your equipment is ready to use as soon as you open the box.

If you have any queries regarding our eBay store or any of the information or materials contained on or in it, please contact us.

NEW SEALED - Exactly what it says - an unused item in a sealed box.

NEW OPEN - The item is still unused, but the box has been opened. All original accessories are included.

PLATINUM - Just as you’d expect from an item bearing a Platinum badge- virtually indistinguishable from new. No marks, no scuffs, no blemishes, no scratches, and no dents!

GOLD - Gold units almost made the top grade, but fell just short. Not that you can easily tell. These units will show minor signs of use, but are excellent value for money.

SILVER - If you want functionality and low cost, then our Silver units are perfect for you.  These items have the functionality of their Gold and Platinum counterparts, but with a much lower price tag. They do show obvious signs of use, though- scratches, scuffs or dents might be visible.

BRONZE - The best price available, and fully functional, but will look a little rough.

At MyDigitalTech, we do everything possible to get your order to you as quickly and safely as possible. Orders are dispatched within one business day, and we offer free delivery to most areas of the UK through our couriers. International orders are trackable through the courriers website, priced economy 3+ days for best value for money and insured.

I am buying “refurbished” kit. What does that mean?
Our refurbished equipment isn’t brand new, it just looks and operates that way. Your refurbished item was originally owned by a large corporation or agency. Our parent company Sims Lifecycle Services, contracts to take that equipment and completely wipe it of all existing data. Then they pass the equipment over to MyDigitalTech. We take the equipment, thoroughly clean it inside and output it through an enhanced test to ensure that it’s good for sale. Where applicable, we’ll install a new operating system and deliver it to you ready to use straight out of the box.

What can a new computer do that a refurbished one can’t?
Depending on what one you buy….Nothing! Refurbished laptops and desktops are great for browsing the Internet, home office work and watching streaming movies and television, some of them are even powerful enough to run large programmes like Photoshop. By choosing a refurbished computer you are getting a great piece of equipment at a bargain price.

Will my computer arrive ready to use?
Yes! We are a Microsoft Authorized Refurbisher, so your computer will arrive installed with a genuine Windows operating system.

Do you also sell new items?
Yes, we do. New items come from the same companies and distributors that supply the stock we refurbish. New items will arrive in their unopened, original packaging.

Why do some of the same products have different prices?
We have a large stock of products that come in different conditions. We grade them as platinum, gold and silver so that you know their cosmetic condition.  Platinum products are virtually indistinguishable from new, gold products show minor signs of use and silver products might show visible scratches, scuffs or dents. The products are priced accordingly.

Why should I buy refurbished instead of new stock?
Refurbished stock is excellent value for money. You are getting great products from top manufacturers, with genuine Microsoft operating systems (where applicable) and cleaned like new for a fraction of the price of new equipment.

Where do the products come from?
Our stock started out as IT equipment being used by agencies or large companies. It has been used for a limited period of time and well maintained.  Our parent group, Sims Lifecycle Services, has contracts to refurbish and redistribute this equipment, providing us with a great variety of quality products.

What comes in the box?
This varies by product. Review product descriptions for specific details for what is included in your purchase.
As you shop, we will also make suggestions for additional pieces you might want to purchase to enhance your kit. For example, desktop computers will come with a power cord, but not a keyboard or mouse

What comes installed?
Computer equipment will come with a genuine Microsoft Operating System. The specific Operating System will be detailed within the product listing. You’ll be asked to activate this by entering the unique product key (found on COA sticker; exmple below) when you first turn on your device. Please note that this does not include software such as Word or Excel.

What will battery life be?
Batteries are tested to ensure they accept a charge, but we cannot guarantee how long they will last.

Does my purchase have a warranty?
Yes! All products come with a one year return to base warranty.

How do I pay for my purchase?
We accept Visa, MasterCard and American Express. You can also use your PayPal account.

How long does delivery take?
All orders will be processed within 24 hours and are dispatched on our courier’s next business day delivery service. Orders placed during the weekend will be processed on Mondays (excluding bank holidays).

How is my order delivered?
All items will be delivered by our courier.

What if I have a problem delivery or my purchase once it arrives?
Please contact us with any problems you might have with your purchase.

Can I return my purchase?
Yes, you can return your purchase for any reason within 60 days of delivery or for 12 months if the product is damaged or broken. Please note that return postage will not be refunded.

Is someone available to answer any other questions I might have about products, payment or delivery?
Of course. We are open Monday-Thursday 0900-1700 and Friday 0900-1600 (excluding bank holidays). We can be reached by phone, email, or online form.

Can I collect my purchase in person?
Unfortunately we do not offer a collection service. As such, we have made our delivery system as straightforward and efficient as possible.

If my equipment has a faulty and is under warranty, how do I get it repaired?
Any products under warranty must be returned to MyDigitalTech to be examined, repaired and possibly replaced or your money refunded.  Any repairs you have made through another vendor will not be covered by your warranty.

Can I use my mobile phone with any network?
Many mobiles can be used with your choice of network. Some will be networked locked, though. In those cases, the network will be clearly stated on the product page.

Do you only sell mobile phone hardware?
We sell hardware and related accessories, but not tariffs or insurance policies.

Will my mobile come with a manual?
As with most mobiles sold today, you will be able to download a user manual online. A printed copy will not be provided with your purchase.

What accessories are included in the cost of my mobile?
Mobile phones will come with a charger and, in many cases, a headset. Please check your specific product page for details.

If you still have questions, please get in touch.

Thanks for shopping with MyDigitalTech!

Within the first 60 days, you can return your product to us for a full refund for any reason, even if you’ve just changed your mind. You the customer will have to return the product by courier, insured and tracked, this cost is not covered by us. This includes unwanted but undamaged goods. In the unlikely event that you have any issues after this period, your product is covered by our twelve month warranty. If you do have a problem, please contact us. We’ll first try and fix the problem over the phone. If that is unsuccessful, you can return it to us for it to be repaired.

We warrant to you that any product purchased from us through our Website is of satisfactory quality, and will remain so for a period of 12 months from delivery, and are reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. The warranty does not apply to damage caused by fair wear and tear, misuse or failure to operate in accordance with manufacturer’s or MyDigitalTech’s’ instructions.

We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.