Dear valued customers. Thank you for visiting our store.
If you have any question, please feel free to contact us.
If you feel uncomfortable with our service or product, Please contact us immediately.
We will communicate smoothly to solve the issue.
★Album & Items
Your purchase contributes to the KOREA Official Charts (HANTEO & CIRCLE chart)
All items we handle are authentic & brand-new items, all purchased from the official store.
Pre-order benefits and posters are only available for products purchased before the album release date,
and are not provided for products purchased after the album release date
Due to the nature of the material, photocards may cause fine scratches depending on the manufacturing process,
which are not subject to exchange or refund.
The Marks, scratches, ink splashes, or press marks on the artist's portrait are not subject to exchange or refund,
and in case of severe damage, we will exchange it only for inventory in possession.
Since outboxes are manufactured to prevent impact to protect the product,
fine scratches, damage, discoloration, etc. may occur during packaging/delivery, and this cannot be a reason for exchange.
Please take an UN-BOXING video immediately after delivery in case there is a defect or missing item inside.
★SHIPPING
All purchased items from our listings will be shipped from South Korea.
We ship within 1-3 business days after receiving cleared payment.
If you want to choose DHL Express for quick delivery with safety, please request invoice before you pay.
★RETURN POLICY
We accept the returned item within 30 days after you receive your order.
All returns must be packed with all components provided upon initial delivery
(If you already opened or used item, return will be not accepted)
We will send refund as soon as return arrived.
★TAX & CUSTOMS
Customs duties and taxes may apply depending on the country,
these fee are determined by local customs authorities and any duties incurred are the responsibility of the buyer.
If payment is not made within a certain period, the product will be automatically discarded,
and if it is discarded due to non-payment of customs duties, re-delievery of the product will not be possible.
Tax standards vary depending on the destination counry, so please contact the customs office of your country.