We cannot guarantee against cold or heat damage in shipping so please check your weather forecast before ordering.
If you would like us to hold a plant till your weather clears go ahead and purchase. BUT DO NOT PAY for it. BE SURE to email us of your intention thru contact seller so eBay's automatic unpaid item bot can be disabled or eBay will close your purchase. As soon as you get a safe weather clear window just pay for your plant and it will be shipped to you.
We offer combined shipping discounts when you use the eBay shopping cart.
No international shipping.
Z-Hills Orchids Farm reserves the right to replace a plant, even though we state in the ad you will be getting the "exact plant pictured."
The replacement plant will be as close as possible to the same size, condition (BS,NBS,In spike,blooming) and value as the listed plant. If there is time, we will try to contact the buyer before replacement plant shipment is sent. We have a very short window to pull sold plants check them over and get them shipped on time. In those times we have to make a management decisions, thank goodness that is a rare occasion. Our customers always have the 30 day money back option if they are not happy.
Sometimes a plant gets damaged, or is found to have any problems, or many other reasons, is deemed by our quality control persons as unacceptable to be sent out to our customer. We will sometimes end up giving the customer our own nursery stock plant. We hate to disappoint our customers.
If this is a problem for you: please look elsewhere for plants, we would not be a good fit for your plant needs.
***********************
We pack each plant very carefully. However, we can not guarantee the buds/flowers due to conditions beyond our control after it leaves our greenhouse.
All orchids are sent USPS priority so every box is insured, if your plants are crushed, thrown around in the box, or box is damaged. Please let us know so we can file a claim with the USPS, and ether send replacement or refund.
Since these are live plants sometimes (although rare, since we do have proper inspection certifications posted on every box) the USPS will open and inspect the plants crossing state lines, if the plants are damaged during inspection, Please let us know so we can file a claim with the USPS, and ether send replacement or refund.
***********************
Fellow Fl residents will be charged sales tax, per state requirements
***********************
We prefer to ship on Mondays, Tuesdays, and Wednesdays, USPS priority mail, so your plants are not left over the weekend in care of the postal service.
Since we do promise 1 day shipping we do ship other days. If you would prefer early week shipments go ahead and purchase to reserve your plant. BUT DO NOT PAY for it. BE SURE to email us of your intention thru contact seller so eBay's automatic unpaid item bot can be disabled or eBay might close your purchase. Then go ahead and pay for the plant over the next weekend for a Monday shipment.
***********************