Returns and Refunds FAQ's
Q: What is your return policy?
A: Our return policy allows customers to return eligible products within 30 days of purchase. Please note that certain items, such as perishable goods or personalized items, may not be eligible for return. For detailed information, please refer to our Returns and Refunds page on our website.
Q: How do I initiate a return?
A: To initiate a return, please visit the "My Orders" section on our website and locate the specific order you wish to return. Follow the instructions provided to generate a return request. Once your request is reviewed and approved, you will receive further instructions on how to proceed with the return.
Q: Are there any return shipping fees?
A: In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to a mistake on our part, such as a defective or incorrect item, we will cover the return shipping costs. Please review our Returns and Refunds policy for more details.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. After the inspection, we will initiate the refund process. The time it takes for the refund to be processed and reflected in your account may vary depending on your original payment method. Typically, it takes 5-10 business days for the refund to appear.
Q: Can I exchange an item instead of returning it for a refund?
A: We currently do not offer direct exchanges. However, you can initiate a return for the item you wish to exchange and then place a new order for the desired item. This ensures a smoother and faster process for both parties.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please contact our customer support within 48 hours of receiving the product. We will guide you through the return process and arrange for a replacement or refund, depending on your preference and product availability.
Q: Can I return an item without its original packaging?
A: To ensure a successful return, we recommend returning the item in its original packaging. However, if the packaging is not available or damaged, please contact our customer support for further assistance.
Q: What items are not eligible for return?
A: While most items are eligible for return, certain products may not be eligible due to hygiene reasons (e.g., intimate apparel, cosmetics) or personalized items. Additionally, perishable goods, such as food items, are generally not eligible for return. Please refer to our Returns and Refunds policy or contact our customer support for specific product eligibility.
Q: Can I return an item purchased during a sale or promotional period?
A: Yes, items purchased during sale or promotional periods are generally eligible for return, unless stated otherwise. However, please note that the refund amount may be adjusted to reflect the discounted price paid for the item.
Q: What if I receive the wrong item?
A: If you receive an incorrect item, please contact our customer support immediately. We will assist you in resolving the issue by arranging for a return and sending you the correct item as quickly as possible.