- We accept PayPal and the following
payment types: MasterCard, Visa, America Express, Discover
and e-check.
- Please note that
a CA sales tax will be applied to all orders shipped within
the state of California. Sales tax will be calculated at
checkout.
SHIPPING
- All items are shipped from
California. Items are typically shipped either the same business day or
the next business day of receiving cleared payment.
- Item can only be shipped to PayPal
confirmed address. Please verify your shipping address carefully when
placing the order.
- For domestic orders, UPS and USPS
shipments of high value will require a signature for delivery in order to
protect our customers from fraud and theft.
- Once your items are ready to leave
our facility, a shipping confirmation will be sent to you by email.
- Rush orders are welcome. Please
call us for availability.
RETURN POLICY
- We will accept return within 30
days following receipt of an item and only if the item is defective or
new, unused condition. To process a return, please contact us for the RMA
number and return instruction prior to any return. We will not accept
return without a RMA number.
- The returned item should be carefully
packed and shipped via traceable means.
- For return due to defect or
shipping error, please provide us photos of the defective item first.
After we exam the photos, we will decide either to refund you immediately
or provide you a RMA number to return the item.
- For item that is
returned as
non-seller error or as "new/unused" condition, it is the buyer’s responsibility to
pay for shipping and return the item in the original condition they
received it. In addition, we will charge 15% of restocking fee plus
shipping cost (ex: if the item is free shipping, we will deduct our
shipping cost from the original selling price when we process refund to
you).
- Please note: item must be returned
to our warehouse within 10 days of the date that your RMA number is
assigned.
- Once returned item is received, we
will issue a refund within 5 business days. We will provide replacement
orders if inventory is available and only upon request.
- We are not responsible for any
losses in the mail while returning returned merchandise.
Important Note for
International Buyers:
Customs, import duties, taxes
and other charges are not included in the item price or shipping cost. These
charges are the buyer's responsibility. Under federal law, we cannot declare
items at a lesser value or as “gift”. Please contact your local customs office
for details.