We aim for 100% customer satisfaction and hope you are happy with your purchase. If you feel that we could have done better please email us so we can resolve any issues. 

We aim to reply to emails within 24 hours during office opening hours. Over weekends and Bank Holidays there may be a slight delay.

We accept PayPal payments only. We apologise for any inconvenience. This company policy is set up to ensure secure transactions for both parties. 

If you do not have a PayPal account you can pay for your purchase via PayPal using a credit or debit card. Please follow the ‘PAY NOW’ link and use the ‘DON’T HAVE A PAYPAL ACCOUNT?’ option on the PayPal login page.

We can only dispatch items to the address on your PayPal invoice. If you require a different delivery address please change the address on your PayPal account BEFORE confirming your payment. 

If your item is urgent or if you have purchased Next Day Special Delivery please email us - we will do our best to dispatch it the same day when possible.

Please note for items sent by Airmail there is no tracking service available. Tracking numbers are available for items sent by International Tracked or Signed services (depending on destination). If you require your item to be traceable for an additional fee please contact us before making your purchase.

We aim to dispatch daily all orders where payment reaches us before 12pm. During exceptionally busy periods your item may be dispatched the next day. We mark transactions as ‘dispatched’ AFTER your item has been passed to Royal Mail/courier so you may not receive your ‘item dispatched’ email until later in the evening.

1st and 2nd class services are NOT guaranteed services whether using Recorded Signed For or not. EBay’s estimated delivery times are exactly that - estimated. Royal Mail do not consider items delayed until 15 working days have passed for UK post and 25 working days for International post so please be patient with them.

Unfortunately some items do get delayed in the post. If you item has not arrived within the time that Royal Mail state in their delivery timetable please contact us with your full name and address and we will do our best to resolve the issue as fast as possible.

You can return your purchase to us in its original condition within 30 working days of the date you received the item for a full refund. Please contact us before returning an item to ensure a smoother transaction.