I. PAYMENT
We accept PayPal and all major credit cards, including Visa, Master Card,, American Express, Discover, etc. 
II. SHIPPING

We ship by USPS, UPS or FedEx whichever costs the least or per customers' requests. 
III. RETURN/EXCHANGE 

Return Policy:
1. There is a 5% or 15% restocking fee for unopened or opened items respectively.
2. Items with marks or alternated cannot be returned because we cannot resell them.
3. Items should be returned with original packaging materials and accessories.
4. Please put a note inside the package indicating your eBay user name, purchase date, and the reasons for returning.
5. Buyers pay for shipping the items back and the original shipping fee to the buyer will be deducted from the refund. 
IV.CUSTOMER SERVICE
We have full time staff answering phone calls for technical and sales related question from 8am to 5pm AEST and reply eBay or email messages within 1 day. 
Please feel free to send us messages, we are all ears. 
About this instrument: our company, Analog Technologies, Inc., has been designing and developing analog electronic products for 24 years. 
This thermometer has been used and highly recommended by our electrical engineers. 
Its user manual can be found online or downloaded from our company's website. 
That's why we are selling it here with the confidence that you will like it as well. 
Only if you are happy with our products and services then we will be happy.
About us: Our company, Analog Technologies, Inc., was started as an R&D firm in January 7, 1997, in Novi, Michigan, a small town 25 miles from Detroit.
After 24 years hard working, we have established branches in San Jose, California, USA; Sydney, Australia; and Anshan, Liaoning, P.R. China.
We have 3 departments: R&D, Production and Trading.
The products sold on eBay are either produced by our own Production Department or our sub-contractor companies.
If you have any questions and/or suggestions, please contact us. Our goal is to make our customers happy and grow our company to a bigger one.