We accept paypal on all our listings. Please pay for all items within 7 days of purchase or an unpaid dispute will be opened if there is no communication.

Multiple item discounts

If you would like to buy multiple items or are placing offers on different items, please wait for a combined invoice. We can only give discounts (and postage discounts) if the items are paid through one transaction so please be aware of that.

We post all our items by 2nd class Royal Mail and we always get proof of postage for every package sent out. If you would like your items sent by 1st class you will need to pay the extra postage, same goes for recorded delivery and next day delivery.

Please select the appropriate postage cost when purchasing the item. If you haven't received an item after 5 days of our dispatch email please contact your local Royal Mail sorting office.

Royal Mail does NOT leave a card every time if you are out. Packages not claimed from the sorting office are returned to us with a note saying 'NOT CALLED FOR'.

Our packages are always in a pink bag or a grey bag if larger than 24". We send all items by Royal Mail Account (PPI) and our identity number is : HQ34313

We have tried out best to describe our products in our listings however due to human nature there may be mistakes in the listing, measurements or description stated. Colours do vary from screen to screen so please be aware of it. We reserve the right to change the listing or end it at any time.  

If you are not satisfied with the products you have purchased, you can return them in a saleable condition within 7 days of receiving the items. In this case, all postage costs will be at your expense and any additional fees will be paid by you.

Faulty Items

In the unlikely event of an item found to be faulty, we will replace the item or give you a full/partial refund. Please send us pictures of the faulty item via eBay. In the case of a full refund, the item must be sent back to us before refund can be made. Postage will be paid for and on some occasions we may send you a postage paid sticker.

Lost Post

In the most unfortunate circumstances, some packages are lost in the post. If you do not recieve you items within 10-15 days please contact us and we will do our best to claim for the package through Royal Mail. In this case, Royal Mail will only classify lost post after 15 working days of the expected delivery date. Therefore in the meantime, we advise you to be patient and wait for the items, just in case they do turn up. If a case is opened for the lost package, it may take up to 3 weeks for it to be sorted out. We will refund the cost of the items (as paid to us through Royal Mail) less postage (not paid to us by Royal Mail) once we have received it.

Our kitchen shop is part of our Gift Shop - Filoro Gifts. In the kitchen shop we have everything you need to make your kitchen look smart whilst helping you cook. We have all the cake decorating tools for both beginners and experts too. 

We have a shop in Watford and you are welcome to visit us any time during opening hours. Please see contact details or email us for more information. 

If you have any doubts about the listing we advise you to email us before purchasing. We will try and answer your questions within 1-3 days but may take longer over the weekend or holidays. For any enquiries please contact us through ebay.

If you would like to visit us, our shop address is 35 Bridlington Road, South Oxhey, Watford, WD19 7AE. Please note, if our listing does not state 'pick up' then you will not be able to pick the item up from this address