If you have any concerns regarding your item, please do not do this by leaving negative feedback or opening a case. Your issue will be resolved and tended to a lot quicker if you message us. Our customers are our main priority and we always do our very best to make a situation right.

Delivery Information

UK & International

IF YOUR ITEM IS RETURNED TO US DUE TO AN UNDELIVERABLE ADDRESS, WE SHALL REFUND YOU FOR YOUR ITEM MINUS THE POSTAGE COSTS. IF YOU WISH FOR YOUR ITEM TO BE RE SENT, THE BUYER MUST PAY POSTAGE AGAIN. PLEASE CHECK YOUR ADDRESS.

We do our very best to despatch our products same day, as long as they are placed before 1pm on a working day.

We offer three choices of delivery:

We send our parcels Royal Mail International Tracked for overseas due to the amount of parcels that have been delayed in delivery or have failed to be delivered.

Once we despatched your parcel, it is then in the hands of the postal service. If for any reason you believe your parcel has not been delivered, please be aware that it can take up to 4 weeks for delivery of the parcel. Do not hesitate to contact us if you are concerned about your parcel.

Royal Mail 24 (1 working day)   

Royal Mail 48 (2 to 3 working days)   

Royal Mail Special Delivery (1 working day)

Royal Mail International Standard (small packets)

Royal Mail International Tracked / Tracked & Signed

FOR POSTAGE DISCOUNT ON MULTIPLE ITEMS, PLEASE CONTACT US.

Northern Ireland & Scottish Highlands

For small packet items, you will be charged the same rate as UK. If the items are larger we shall contact you with postage costs. 

Returns

If you wish to return an item, for whatever reason, you must contact us first. You have 14 days after purchase to return the item, as long as it is unused and not damaged.

About Us

Art-shoponline has art & craft materials for the professional, serious amateur or leisure painter. We try to provide a first class customer service and a wide range of materials at the best prices for all types of artists. Our aim is to provide an online resource to encourage people of all ages & abilities to draw and paint by providing advice, information and discounted prices on a wide range of art materials.