Refund & Exchange Policy:

• Returns for full refund are only valid for item sale price, not including shipping costs.
• All personalized/engraved items are non-refundable and non-exchangeable. Please be sure to select the correct size/item before submitting your engraving order. 
• All items returned to us require an issued Return Merchandise Authorization (RMA) number by our customer support. You can obtain this RMA number by simply messaging us through eBay. 
• All items returned without a valid RMA number will be delayed in processing, or returned back to the sender. 
• We offer our customers a 60 day period/warranty from purchase date to exchange or refund their order, all items eligible must still be in new or unworn/resellable condition. 
• Any items returned beyond the 60 day period/warranty will not be accepted. 
• Any items returned for any reason in used/poor condition will not be accepted.
  

TIONEER®

• We are a United States based, registered trademark jewelry company and have been offering our valued customers with the best quality and service for over 20 years. Our experience over the years has helped us achieve a system geared to work with you and only you. Giving 100% Customer Satisfaction is the main objective in our business, and we will do whatever we can to accommodate your jewelry needs and services. We offer a wide range of products in our eBay store, from Sterling Silver, Stainless Steel, Titanium, Brass, and Cobalt. Engraving services are also available on select items. 
• WARNING: Legal actions will be taken against any violators in use of the TIONEER® brand name and its listing images without permission.