SHIPPING/DELIVERY
- We aim to dispatch all orders within 1 business working days of receiving payment (this does not include bank holidays)
- Generally all items ordered before 12pm are dispatched on same day
- Otherwise they are dispatched the next day, assuming payment has been cleared
- Depending on the weight, size and value of the item, they are dispatched either through royal mail or other courier
- Delivery times vary from 2-5 business working days from date of dispatch
- We cannot be held responsible for delays in delivering which are out with our control i.e customer not being in to receive the item, severe weather conditions, employee strikes etc
RETURNS
- If for any reason you are not satisfied with your purchase you can return the item for exchange/refund within 14 days, excluding postage cost.
- Where items are sold with free postage, and are returned other than not being faulty, then a 10% fee will be deducted from the refund for our postage paid to send the item out
- Please inform us first, before sending any goods back
- Customers are liable to pay the full postage costs to send any goods back, unless the product received initially is faulty or the product(s) is incorrectly sent
- Returns are accepted if they are received unused, and in original packing condition, and any tags still attached.
- We recommend goods are sent back via a secure postage method, where they can be traceable.
- We are not responsible for goods that do not have proof of posting and any lost goods will be the responsibility of the customer.
- Once goods received, we will within 1-2 business days process your refund or exchange, whatever requested