In the unlikely event of
any problems please contact us before leaving negative feedback, we pride
ourselves on our commitment to customer care - after 20 years in business our
reputation has been built up through hard work! We do, however, ask you to use
the Ebay messaging service should you need to contact us for reporting any
problems, the helpline number on our listings is intended for help and advice
regarding technical and how to use products. Should you prefer to speak
directly to our staff with a complaint please make sure you get their name and
that they allocate you a job number. Currently I am the only member of staff
dealing with our Ecommerce (Ebay and our on-line shop), and I don't often
answer the phone, the staff at our "bricks and mortar" store do this
and will need to pass the message to me - hence why it is easier (and gives you
more protection) to message me directly through Ebay. Just worth mentioning so
we all maintain a good relationship - something that's important to us!
You can order from us 24
hours a day, every day. However we are open Monday to Friday 9am to 4pm, and
are only staffed during those hours. We send out parcels Monday to Friday,
except Livefood, which we do not send out on Fridays. Our latest time for same day
postage is for your order to be with us before 2pm. We close all Bank Holidays
and do not send parcels out at all. Some days are also affected close to Bank
Holidays, for example Xmas Eve and New Years Eve. Generally speaking the
longest Bank Holiday is Easter - if your order arrives after 2pm on Thursday
before Good Friday it may not be sent out until the following Tuesday. We
always try hard, and always give the best service we can, just worth
mentioning!
International customers buying through the ebay Global Shipping Programme - please remember this is a service
provided by eBay, not ourselves. We send out within 24 hours of recieving the
order and its sent to eBays Global Shipping depot in
Any
and all pictures in this listing are for illustration purposes only. There may
be slight variations.
Here at Horny Toad we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
Should you purchase this product, you also consent to us contacting you from time to time with details of other pet products, offers, services and competitions we provide.