This is Fine Grade 10 LitreProRep Orchid Bark Chips are used for all species that require a humidenvironment. Amphibians, forest or jungle living reptiles and invertebrates allthrive on this safe 100% natural poduct.Directions:Spread the substraate evenly over the bottom of the enclosure to a depth of at least 2"(5cm). Bark Chips can be moistened to provide extra humidity but avoid making them toowet or waterlogged. Spot-clean daily and completely replace every two or three weeks, ormore frequently if it beomes heavily soiled. If you are using an under-tank heatmat asyour heat source do not use a thick layer of Bark Chips as this may cause the heatmat tooverheat. Please refer to the heatmat manufacturer's instructions for more information.

In the unlikely event of any problems please contact us before leaving negative feedback, we pride ourselves on our commitment to customer care - after 20 years in business our reputation has been built up through hard work! We do, however, ask you to use the Ebay messaging service should you need to contact us for reporting any problems, the helpline number on our listings is intended for help and advice regarding technical and how to use products. Should you prefer to speak directly to our staff with a complaint please make sure you get their name and that they allocate you a job number. Currently I am the only member of staff dealing with our Ecommerce (Ebay and our on-line shop), and I don't often answer the phone, the staff at our "bricks and mortar" store do this and will need to pass the message to me - hence why it is easier (and gives you more protection) to message me directly through Ebay. Just worth mentioning so we all maintain a good relationship - something that's important to us!

 

You can order from us 24 hours a day, every day. However we are open Monday to Friday 9am to 4pm, and are only staffed during those hours. We send out parcels Monday to Friday, except Livefood, which we do not send out on Fridays. Our latest time for same day postage is for your order to be with us before 2pm. We close all Bank Holidays and do not send parcels out at all. Some days are also affected close to Bank Holidays, for example Xmas Eve and New Years Eve. Generally speaking the longest Bank Holiday is Easter - if your order arrives after 2pm on Thursday before Good Friday it may not be sent out until the following Tuesday. We always try hard, and always give the best service we can, just worth mentioning!


International customers buying through the ebay Global Shipping Programme - please remember this is a service provided by eBay, not ourselves. We send out within 24 hours of recieving the order and its sent to eBays Global Shipping depot in England. From there they take over, they provide tracking for you and the length of delivery time can vary and is out of our control. Its also worth noting that that not all items can be sent internationally - only those listed as being enrolled into the Global Shipping Programme (for example livefood cannot be sent internationally). Also all products are to UK specification, this is important especially for electrical goods. There may be differences in voltage, plugs and other variations and all responsibility lies with the buyer. Any questions please don't hesitate to ask!




 

 

Any and all pictures in this listing are for illustration purposes only. There may be slight variations.

 




Further note to INTERNATIONAL BUYERS;
We've had one or two language problems with buyers from out of the UK. If you order from us this is with the full understanding that you have fully understood the listing and the product - your standard of English provides this understanding reliably, internet translators cannot be relied upon for accuracy. 



ITEM NOT ARRIVED BY DUE DATE?

We post all items within 24 hours of receiving the order, its our commitment to you. Once it leaves us, unfortunately we are then in the couriers hands, and it is totally out of our control. However as customer care is important to us we want to hear from you if you think the parcel is very late. All we request is that you use the messaging service rather than opening a request or case. Most buyers don't realise that opening a request or case affects our standing with eBay, which seems unfair when its out of our control. Thanks in advance :-)


ALL ELECTRICAL ITEMS ARE UK FULL SPECIFICATION, THREE PIN PLUG AND 240V.



Notice to all international buyers of our electrical items - you will void the warranty if you change the UK plug or make any other alterations. Always use plug and play style converters and leave our supplied unit as it arrives with you - once altered we cannot exchange or refund.



Here at Horny Toad we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

Should you purchase this product, you also consent to us contacting you from time to time with details of other pet products, offers, services and competitions we provide.


Very important; we always try hard to provide the best customer service, but sometimes we need to protect our livelihood, after all it is how we pay our bills. All faulty items, or items that a customer is not happy about in any way must be returned before we can (happily) process a refund. There is no sense in throwing the item away, then contacting us for a refund! From now we will not process a refund if you cannot send the item back - no exceptions. We are good honest people trying to make a living, I hope you all understand :-)