OzAqua is a small family run business located in Hobart, Tasmania. We mainly sell aquarium related products such as air stones, air pumps, water pumps, hose and hose connectors etc. Our products are very good quality and they are affordably priced.

We don't stock every brand or every product under the sun, we just stock products that we have tested ourselves and that we are confident will meet our customers expectations.

We are a genuine Australian ebay seller, which means your order will be posted fast from Australia. Should you need assistance before or after making a purchase our customer service is always helpful and friendly. 

eBay now allows payment via Cash, Credit Card, PayPal, AfterPay, Zip Pay and more.......

eBay now manages all transactions via its own payment processor. Any payment related or shopping cart related issues should be referred to eBay customer support.

If you change your mind and do not wish to proceed with paying for an order, please message us and we can cancel the order for you.

We include free, tracked postage with over 95% of the products that we sell.

We try to ship orders within 1 business day of receiving payment.

Orders are posted from Australia via Australia Post.

For the most up to date tracking info enter your tracking number into the Australia Post Website.

Please keep in mind that delays that occur after we have posted your order are beyond our control. We do our best to post your order very quickly but after this we are reliant on Australia Post.

We take a lot of care to ensure that your order is packaged in such a way that it arrives safely to you.

NOT AS DESCRIBED RETURNS

If your order arrives damaged, if a product is faulty, or if we send you the incorrect item, please contact us via ebay message. Please provide a description of the issue as well as some photos or video that clearly depict the problem or issue that you are describing. We will get back to you as soon as possible, usually to inform you how we are going resolve the issue but sometimes to request further information. If the issue is deemed to be caused by us we will cover postage costs.

CHANGE OF MIND RETURNS

If you change your mind about a purchase, either while it is in transit or once it arrives, and you have not used the product or damaged the packaging, you are welcome to return the product for a full refund minus the postage costs that we spent to send the product to you. Open a return request via ebay and choose "changed mind" as the reason, you will be directed how and where to send the return to. Once we receive the return and you have confirmed that you agree for our postage fees to be deducted, your refund will be processed.

ITEM NOT ARRIVED REQUESTS

All orders are posted with tracking. Prior to opening an "item not received" request please check the tracking number via the Australia Post website. If the tracking shows that your delivery has not arrived by Australia Posts' expected delivery date, it is possible that the delivery is delayed. Please keep in mind that we have no control over the postage speed of your order other than to ensure that we get your order into the mail as quickly as possible. We also have no control over the condition a delivery arrives to you, other than to take as much care as possible to package it in such a way that it has the best chance of arriving safely. Problems caused by Australia Post should really be taken up with Austraia Post via their customer support system, but where possible we are happy to try to help in any way that we can, messsage us on ebay for assistance.

At the OzAqua eBay Store we are committed to providing our customers with the best possible on-line shopping experience.

This includes a commitment to excellent customer service, before, during and after your order has been delivered.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

We respond to eBay messages within 24 hours ( Monday - Friday ).