Fast Delivery
Ginger Ted aims to dispatch all orders within 24 hours of receipt. If you order before 12pm (Noon) we will endeavour to send your order out the same day.
All orders are sent out by Royal Mail 48 hour tracked or by Courier. For larger items you may need to collect them from a local Royal Mail sorting office or courier depot if no one is present when the item is first delivered.
We delivery to all postcodes in the UK, Channel Islands and Isle of Man. Unfortunately we are not able to control the vagaries of postal or courier services and weather conditions, but would recommend that on average you allow 2 to 3 working days.
If you choose Express Delivery, you will need to order by 11am and should receive your order the next working day. You may also be asked for a signature upon delivery. If Express delivery is selected on a Friday, delivery will be on the following Monday.
We accept payment by most credit cards, debit cards and paypal.
No Fuss Returns & Exchanges
If you wish to return a product for whatever reason we offer a No Fuss Extended Returns and Exchange Policy provided the item has not been worn and in a perfectly re-saleable condition with original packaging and labelling attached, and free from any dog hairs or smells, within 30 days of purchase. Please note that we do not offer returns or exchanges on items that have been embroidered, special make-up or altered products .
After you receive delivery of an order from us, please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent whether they are likely to fit or not and you should not stretch hook & loop straps, force zips, buckles or fastenings since this may damage the product and cause injury to you or your pet.
Should you decide to return the goods please complete the returns documentation included with your original order or contact us by email at customerservice@gingerted.co.uk within 30 days of the date of your order. All return items should be sent to -
Ginger Ted Limited
Returns WEB (please add your order reference number)
Unit B4 1st Floor Westfield House
Broad Lane, Bramley
Leeds LS13 3HA
United Kingdom
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
