Warranty :

Manufacturer Warranty

1 Year Manufacturer Warranty

Manufacturer Contact Info

https://www.ubnt.com/ 

Shipping :

 

     

Device Deal ships orders by Local & international couriers, including Australia post, Fast way couriers, DHL, TNT

The shipping rates can be previewed inside the Device Deal online shop system. You can just click on the "Calculate Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

(1) How long will it take to my area? 

Two parts of delivery time: the Processing Time & the Actual Shipping Time. 
The Processing Time is the time of gathering up all the items and packaging. 
The Actual Shipping Time depends on the locations of shipping. You can check the following table to make sure the delivery time to your area.

 

 

Shipping Zones	By Express	By Standard Post
Asia and New Zealand	2-3 Days	5-10    Days
Europe	3-4 Days	10-15  Days
Australia	1-2 Days	3-7     Days
North America	2-3 Days	10-15  Days
South America	3-4 Days	10-15  Days
Middle East	3-4 Days	7-12    Days
Africa	3-5 Days	15-20  Days

 

Notes: If you ship goods by Express, such as DHL, TNT, etc., they are door to door service. If your order items' total weight is less than 45 kilograms, you'd better choose Express, because it's fast & convenient. 

If you ship orders by Air Cargo, it's door to airport service. If the total weight of your order items is more than 45 kilograms, you'd better choose AIR Cargo, for it can save your cost of shipping (for more information contact to our customer service)

(2) Are the packages insured? 

Shipping by international couriers will be insured and can be tracked online. Once your goods are sent out, we will email you with a tracking number so you can trace your delivery any time you want. 

We offer Shipping Insurance for the orders to protect your package against any lost or damaged shipments. If any missing issue arises, we will reship your order immediately. So when you check out your order, you also can add Shipping Insurance for your order according to the total cost of your order.

(3) How can I trace my order? 

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.

 

International Customers :

Please note that import charges, known as the import duty, and the taxes levied upon all imported electronic items differ from country to country. We, therefore, strongly recommend that you should check with your respective customs authorities within your country to know the charges, if any, before you place an order with us. We are more than happy to quote any specific information required by the authorities on our invoices or on the shipments to ensure a smooth customs formality and easy clearance of the shipment. We further bring to your notice that all the shipping charges including dispatching and/or returning the purchased items will be borne by the buyer in case the buyer wishes to return the items due to the levied duties or taxes in their country.