The goods you odered will be posted out in the second working day after the paymet has been made. (We will inform you via email if any delay occured due to holiday events).

General shipping time is between 7-12 working days. (After the shipping started, the order will be monitored and the track of the item will be posted on paypal).

We accept PayPal only.
The address in your paypal details will be used as the actual shipping adress, please make sure the adress is correct.

If you are planning on combining your items, please make sure that you wait until ALL auctions have ended before you visit the checkout. All items must be paid within 7 days.

You feedback is VERY important to us :)

Please leave us positive feedback, an positive feedback will be automatically left for you once we receive your full payment. Please leave us with any concerns prior to leave negative feedback, as we can only correct issues when we are aware of them. We understand the concerns and frustrations you might have, and will try our best to resolve the isuues.

Exchanges are offered for items that are defective or damaged when received, although this is highly unlikely. After exchanges are made and have not resolved the issue, we will refund the cost of the merchandise.

Defective items or problems with your order must be reported within 3 days after receiving. Please keep all packaging, documentation, packing list, etc. that came with your order. These will be used to verify claims if there is any problem with you.

Restocking fee will be charged for returned items without original package or any quality problem.Please contact us for details before returning your package to avoid misunderstanding.

IMPORTANT: Customer's item must be returned to our facility with the ROF (Return Order Form) at the buyers shipping expense.

Serivce is our #1 priority at Dentaltree!

If you contact us immediately after placing the order, we will make every effort to assist you with your change request. Unfortunately, we can not make changes or cancel an order once it has shipped.

We offer the best items at the best prices. We strive to exceed all your expectations and put a smile on your face. Your experience will be a pleasant and effortless one when you buy at Dentaltree. We stand behind our products and pride ourselves on OUTSTANDING customer service. We guarantee that you will be delighted with your purchase or we will gladly and promptly issue you a refund or make things right!

Didn't receive the goods in time?
Our working time is Monday to Friday GMT AM8:30-PM5:30, we will reply your mail as soon as possible during working hours.

Didn't receive goods over three month?
Under normal circumstances, the transport time of the United States is 7-14 days, and about 25 days for Europe,30-35 days for Australia , 50-60 days for South America time.
We hope you can understand the international transit,there are many uncertain factors beyond our control, such as bad weather,detained by the Customs and so on,we will try to help you solve all your problems.

Product damage and warranty policy?
Normal mechanical products are warrantee such as dental handpiece,ultraasonic scaler,curing light and some other product warranty period is 3-6 months.